Property Administrator (hybrid/flexible home working) in Brighton

About Us: Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. We are seeking a dedicated professional to fill the position of Property Manager for our Brighton Property.

Office Administration

• Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.
• Develop, review and update office documents as necessary.
• Manage timesheets and ensure correct hours are submitted to payroll.
• Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash.
• Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears.
• Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.
• Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
• Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life.
• Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy.
• Organise social events with student input.
• Utilise online materials and social media to promote the Capitol Students and Student Castle brand.

Facilities Management Support

• Log and inform facilities team of maintenance issues.
• Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.
• Liaise with contractors for maintenance issues unable to be dealt with in house.
• Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements.
• Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends.
• Perform and document regular inspections of student flats.
• Manage summer deep clean and maintenance programme of works.
• Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines.

A degree level qualification in a related field is desirable. PBSA/ University Accommodation Sector/ hospitality/ BTR Experience.

When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones:

• 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
• Discretionary Bonus Scheme: Recognizing and rewarding your hard work.
• Health and Wellbeing Initiatives: Your health matters to us.
• Virtual GP Access: Easy and convenient healthcare at your fingertips.
• Health Cash Plan: Taking care of your health expenses.
• Company Paid Sick Leave: We support you during challenging times.
• Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
• Maternity Wardrobe Support: A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
• Entire Day Off for Your Child’s First Day at School.