Key Duties & Responsibilities
Office Administration
Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.
Maintain a close relationship with other Student Castle sites management teams, suppliers, and business partners.
Develop, review and update office documents as necessary.
Manage staff holidays and sickness logs.
Manage timesheets and ensure correct hours are submitted to payroll.
Respond to student requests and queries on generic site email address.
Oversee financial administration procedures such as invoices, banking reconciliations, expenses
Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears.
Ensure that spending and revenue meets budgetary targets.
Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.
Manage any nomination agreements that are in place.
Customer Care and Pastoral Support
Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life
Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy
Organise social events with student input.
Monitor social media and regularly update all social media streams.
Business Development
Arrange and perform sales viewings for prospective customers.
Promote the business at university open days.
Utilise online materials and social media to promote the Capitol Students and Student Castle brand.
Develop and implement new marketing strategies.
Build and maintain close relationships with universities and other educational establishments.
Facilities Management Support
Log and inform facilities team of maintenance issues.
Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.
Liaise with contractors for maintenance issues unable to be dealt with in house.
Advise students of works to be carried out and access to rooms being required.
Ensure servicing and maintenance records are kept up to date.
Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are
maintained according to statutory requirements.
Work with FM team to explore new options for maintenance and service partners.
Other Duties
Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends.
Perform and document regular inspections of student flats.
Manage summer deep clean and maintenance programme of works.
Recruit new staff members to all departments as necessary.
Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines.
Person Specification
Essential
Competent user of Microsoft Office, purchasing systems and knowledge of Accommodation Sector booking systems
Ability to confidently deal with customer complaints in a professional manner
Accurate when completing financial tasks and reconciliations
Contributing to successful sales cycles
Knowledge of PPM schedule and building fabric
PBSA and / or University Accommodation Management experience/Understanding of (HMO), Housing of Multiple Occupancy legislation
Experience/Knowledge of: staff appraisal, staff supervision & team management
Ability to work autonomously and as part of a large team
People management skillset
Ability to plan effectively & problem solve
Reliable, confident, assertive and diplomatic.
Desired
First Aid qualification,Mental Health First Aid qualification
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Property Manager in Birmingham employer: Student Castle
At Student Castle, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation. Located in vibrant student communities, we offer unique advantages such as engaging with diverse student populations and the chance to make a meaningful impact on their university experience.
