Main duties will include:
- Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
- Distributing post and managing student parcel pick-up system
- Front-of-house and reception duties
- Preparing written correspondence as requested by other members of the management team
- Receiving student payments
- Assisting Property Manager in administrative actions required for all aspects of financial control including -
- Credit control
- Reconciling staff expenses
- Daily cash and card banking reconciliation
- Petty cash reconciliation
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment requests
- Ordering new office, cleaning and maintenance supplies
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned license acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams
Other Duties
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of resident’s flats
- Monitoring social media and updating our social media streams
- Receiving student payments
- Preparing written correspondence as requested by other members of management team
- Publishing and distributing signage for notice boards around the scheme
- Work with the marketing team to actively promote and explore new marketing avenues
- 24hrs weekly fixed term contract for 12 moths
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Customer Service Advisor in Bath employer: Student Castle
At Student Castle, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation. Located in vibrant student communities, we offer unique advantages such as engaging with diverse student populations and the chance to make a meaningful impact on their university experience.
