At a Glance
- Tasks: Assist students with queries, manage payments, and organise social events.
- Company: Dynamic property management team in Sheffield.
- Benefits: Flexible hours, friendly environment, and opportunities for personal growth.
- Other info: Join a vibrant team and enjoy a fun work atmosphere!
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 9.9 - 12.1 £ per hour.
Location: Central Quay, Sheffield
Hours: 16 hours per week - One weekday and a Saturday, 9am - 5pm.
Line Manager: Property Manager
Main duties will include:
- Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
- Distributing post and managing student parcel pick-up system
- Front-of-house and reception duties
- Preparing written correspondence as requested by other members of the management team
- Receiving student payments
- Assisting Property Manager in administrative actions required for all aspects of financial control including credit control
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment requests
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned license acceptances ensuring all relevant documents have been received
- Performing room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required
- Working with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams
Other Duties:
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of resident’s flats
- Monitoring social media and updating our social media streams
- Receiving student payments
- Preparing written correspondence as requested by other members of management team
Customer Service Advisor in Sheffield employer: Student Castle Property Management Services
Student Castle Property Management Services is an attractive employer due to its focus on student welfare and a supportive work culture. Employees benefit from hands-on experience in property maintenance and management, along with opportunities for professional development. The company fosters a friendly environment where teamwork is valued.
Contact Details:
Student Castle Property Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Sheffield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Student Castle Property Management Services and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Student Castle Property Management Services and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Student Castle Property Management Services.
Get Familiar with Our Brand:Before applying, take some time to learn about Student Castle Property Management Services and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Student Castle Property Management Services
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Student Castle Property Management Services.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Student Castle Property Management Services will surely appreciate.
