At a Glance
- Tasks: Assist in office admin, customer support, and social event organisation.
- Company: Join a vibrant team at Student Castle, focused on student life.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Opportunity for career growth and involvement in exciting projects.
- Why this job: Make a difference in students' lives while developing your skills.
- Qualifications: HND or above in management, strong communication, and Microsoft Office skills.
The predicted salary is between 22950 - 28050 £ per year.
Main Duties
- Office administration
- Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
- Producing rotas for the various other teams including security and housekeeping
- Develop and update office documents as necessary
- Manage staff holidays and sickness logs
- Update and complete financial records such as petty cash, expenses, and bank reconciliations
- Follow the credit control procedure for students in rent arrears
- Customer Care and Pastoral Support
- Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
- Provide support, counselling and advice to customers to assist them in dealing with student life e. g. financial advice, learning support, university life
- Organising social events with student input
- Monitor and update all social media streams regularly
- Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change
- Business Development
- Arranging and performing sales viewings for prospective customers
- Promoting the business at university open days
- Utilising online materials and social media to promote the Student Castle brand
- Developing and implementing new marketing strategies
- Facilities Management Support
- Log and inform facilities team of maintenance issues
- Liaise with contractors for maintenance issues unable to be dealt with in house
- Advising students or works to be carried out and access to rooms being required
- Ensuring servicing and maintenance records are kept up to date
- Other Duties
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of student flats
- Assist with summer deep clean and maintenance works programme of works
Person Specification
Essential
- HND or above in a relevant management field
- Effective communicator
- Competent user of Microsoft Office, purchasing systems and knowledge of Accommodation Sector booking systems
- Ability to confidently deal with customer complaints in a professional manner
- Accurate when completing financial tasks and reconciliations
- PBSA and / or University Accommodation Sector Experience
- Understanding of (HMO), Housing of Multiple Occupancy legislation
- Contributing to successful sales cycles
- Competent user of CCTV
- Knowledge of PPM schedule and building fabric
- PBSA and / or University Accommodation Management experience
- Experience/Knowledge of: staff appraisal, staff supervision & team management
- Sales and Allocations experience
- Understanding of mental health within the sector
- Ability to work autonomously and as part of a large team
- Ability to plan effectively and problem solve
- Reliable, confident, assertive and diplomatic.
- Desired
- Mental Health First Aid qualification
- Experience with CRM
- Experience managing social media accounts
- #J-18808-Ljbffr
FTC Assistant Property Manager in Southampton employer: Student Castle Property Management Services Limited
At Student Castle Property Management Services Limited, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Student Housing & Community Manager, you will benefit from comprehensive training programmes, a supportive team environment, and the opportunity to make a meaningful impact in the lives of students. Located in a dynamic city, our company offers unique advantages such as flexible working arrangements and a strong commitment to community engagement.
Contact Details:
Student Castle Property Management Services Limited Recruitment Team
We think you need these skills to ace FTC Assistant Property Manager in Southampton
Office Administration
Customer Service
Financial Record Keeping
Communication Skills
Social Media Management
Sales and Marketing
Facilities Management
