Office administration
- Assist the City Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
- Producing rotas for the various other teams including security and housekeeping
- Develop and update office documents as necessary
- Manage staff holidays and sickness logs
- Update and complete financial records such as petty cash, expenses, and bank reconciliations
- Follow the credit control procedure for students in rent arrears
Customer Care and Pastoral Support
- Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
- Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life
- Organising social events with student input
- Monitor and update all social media streams regularly
- Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change
Business Development
- Arranging and performing sales viewings for prospective customers
- Promoting the business at university open days
- Utilising online materials and social media to promote the Student Castle brand
- Developing and implementing new marketing strategies
Facilities Management Support
- Log and inform facilities team of maintenance issues
- Liaise with contractors for maintenance issues unable to be dealt with in house
- Advising students or works to be carried out and access to rooms being required
- Ensuring servicing and maintenance records are kept up to date
Other Duties
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of student flats
- Assist with summer deep clean and maintenance works programme of works
Person Specification
Essential
- HND or above in a relevant management field
- Effective communicator
- Competent user of Microsoft Office, purchasing systems and knowledge of Accommodation Sector booking systems
- Ability to confidently deal with customer complaints in a professional manner
- Accurate when completing financial tasks and reconciliations
- PBSA and / or University Accommodation Sector Experience
- Understanding of (HMO), Housing of Multiple Occupancy legislation
- Contributing to successful sales cycles
- Competent user of CCTV
- Knowledge of PPM schedule and building fabric
- PBSA and / or University Accommodation Management experience
- Experience/Knowledge of: staff appraisal, staff supervision & team management
- Sales and Allocations experience
- Understanding of mental health within the sector
- Ability to work autonomously and as part of a large team
- Ability to plan effectively and problem solve
- Reliable, confident, assertive and diplomatic.
Desired
- Mental Health First Aid qualification
- Experience with CRM
- Experience managing social media accounts
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Assistant Property Manager employer: Student Castle Property Management Services Limited
At Student Castle Property Management Services Limited, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Student Housing & Community Manager, you will benefit from comprehensive training programmes, a supportive team environment, and the opportunity to make a meaningful impact in the lives of students. Located in a dynamic city, our company offers unique advantages such as flexible working arrangements and a strong commitment to community engagement.
Contact Details:
Student Castle Property Management Services Limited Recruitment Team
