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- Tasks: Assist with troubleshooting and supporting PC and Mac needs for students and staff.
- Company: Join a vibrant tech support team at Messiah University, dedicated to enhancing digital experiences.
- Benefits: Earn $9.50/hour while gaining hands-on experience in a supportive environment.
- Why this job: Perfect for tech enthusiasts wanting to develop skills and make a difference on campus.
- Qualifications: Basic computer knowledge required; friendly attitude and good communication skills are essential.
- Other info: Flexible hours between 8am to 5pm, with opportunities for evening support.
Position Details
Position Title: Digital Technician Assistant, ITS – $9.50/hour
Position Type: Student
Number of Open Positions: 2
Department: Tech Support & Educ Tech Svcs (2836)
Campus: Main Campus (Grantham)
Supervisor: Lew Gladfelter
Work Period: Acad Yr 2025-26
Hours per Week: 10
Duration of Appointment: Fall, Spring
Work Schedule: Monday through Friday between the hours of 8am to 5pm
Position Summary
The Digital Technician Assistant troubleshoots and supports PC and Mac needs for students and staff, including hardware and software. This role provides support in person, via email, and by phone, and handles classroom and lab equipment repairs and documentation.
Experience, Skills & Qualifications
Major Preferred/Required Experience
- Basic computer experience required.
- Basic knowledge of multiple operating systems and configuration is preferred.
- Some hardware knowledge is required.
Skills and Characteristics Required
- Outgoing, friendly personality.
- Good customer service skills.
- Able to work on multiple projects at one time.
- Ability to work well within a team and effectively share new knowledge with others.
- Basic PC hardware and software knowledge.
- Willingness to learn new technologies and troubleshooting practices, and share new knowledge with others.
- Good communication skills, both oral and written.
Dress Code Requirements
All students are expected to have a neat and clean appearance. No cutoffs or torn pants/shirts are permitted.
Special Working Conditions
- Be able to lift 60 pounds.
- Background check required.
Primary Duties
- Answer and assist help line phone calls in a pleasant manner.
- Submit and respond to RT tickets.
- Troubleshoot, support and resolve hardware and software on PCs and Macs (student, staff, lab, classroom) under guidance of a Tech Support, Tier II Technician.
- Troubleshoot and/or replace AV equipment as needed.
- Re-image laptops.
- Be on call as assigned – Responsible for evening classroom support (hardware and software).
- Effectively communicate with clients (employees and students).
- Complete research as requested to support and extend department’s knowledge base.
- Maintain consistent and reliable attendance.
Secondary Duties
Other duties as assigned.
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Digital Technician Assistant, ITS - $9.50/hour employer: Student Activities Board
Contact Detail:
Student Activities Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Technician Assistant, ITS - $9.50/hour
✨Tip Number 1
Familiarise yourself with both PC and Mac operating systems. Since the role involves troubleshooting these systems, having a solid understanding of their functionalities will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. This position requires you to assist students and staff, so being able to communicate effectively and maintain a friendly demeanour is crucial.
✨Tip Number 3
Gain some hands-on experience with hardware troubleshooting. If you can demonstrate your ability to fix common issues or replace components, it will show that you're proactive and ready for the job.
✨Tip Number 4
Be prepared to discuss your teamwork experiences. The role emphasises collaboration, so think of examples where you've successfully worked in a team and how you shared knowledge with others.
We think you need these skills to ace Digital Technician Assistant, ITS - $9.50/hour
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and required skills for the Digital Technician Assistant position. Tailor your application to highlight relevant experiences that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, customer service experience, and any relevant coursework or projects. Use bullet points for clarity and focus on achievements that demonstrate your ability to troubleshoot and support technology.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your outgoing personality and good communication skills, as well as your willingness to learn new technologies.
Prepare for Application Questions: Be ready to answer any specific questions in the application process. Think about how you would respond to scenarios involving troubleshooting or customer service, as these are key aspects of the role.
How to prepare for a job interview at Student Activities Board
✨Show Your Technical Skills
Make sure to highlight your basic computer experience and any knowledge of operating systems during the interview. Be prepared to discuss specific examples of troubleshooting you've done in the past, whether it's hardware or software related.
✨Demonstrate Your Customer Service Skills
Since this role involves assisting students and staff, showcase your outgoing personality and good communication skills. Share experiences where you successfully helped someone resolve a technical issue, as this will demonstrate your ability to provide excellent customer service.
✨Be Ready to Discuss Teamwork
This position requires working well within a team. Prepare to talk about your experiences collaborating with others on projects or sharing knowledge. Highlight how you contribute to a positive team environment and support your colleagues.
✨Dress Appropriately
Remember that first impressions matter! Dress neatly and avoid casual attire like cutoffs or torn clothing. A clean and professional appearance will show that you take the opportunity seriously and respect the workplace environment.