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- Tasks: Assist in creating a welcoming experience for prospective students and families through event coordination and front-desk support.
- Company: Join Messiah University, a diverse institution committed to excellence in education and community service.
- Benefits: Enjoy flexible part-time hours, a supportive work environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values hospitality and makes a real impact on future students' journeys.
- Qualifications: High school diploma required; customer service experience preferred, along with strong organisational skills.
- Other info: Position is part-time, working 20 hours per week, Monday to Friday from 1pm to 5pm.
Admissions Hospitality Assistant – part time
Below you will find the details for the position including any special instructions, supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link.
Position Details
Classification Details
FLSA Status: Non-Exempt
Position Information
Position Title: Admissions Hospitality Assistant – part time
Position Type: Staff
Employee Group: Staff
Time Status: Part-Time
Time Category: Part Time (1000-1559 hours)
Annual Hours: 1040
# of Months: 12
Hours Per Week: 20 (Mon.-Fri. from 1pm – 5pm)
Work Dates: July 1 – June 30
Campus: Main Campus (Grantham)
Position Description
Position Summary
The Admissions Hospitality Assistant plays a vital role in creating a warm and engaging experience for prospective students and their families. This position is responsible for coordinating campus visits and events, providing front-desk support, and managing key administrative tasks to ensure smooth daily operations. With a focus on hospitality and customer service, the Admissions Hospitality Assistant fosters a welcoming environment while supporting the broader goals of the Office of Undergraduate Admissions. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, dynamic setting.
Education Required: High school diploma.
Education Preferred: Associate’s or Bachelor’s degree in hospitality management, business administration, communications, or a related field.
Experience Required:
- At least one year of experience in customer service, hospitality, administrative support, or event coordination.
- Experience handling front-desk responsibilities, answering phones, and managing schedules.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and ability to learn new software quickly.
Experience Preferred:
- Two or more years of experience in an admissions office, higher education setting, or hospitality/customer service role.
- Experience coordinating campus visits, events, or scheduling appointments in a professional setting.
- Familiarity with CRM systems, database management, and event scheduling software.
- Experience supervising or training student workers or part-time staff.
- Bilingual in English and Spanish.
Skills, Characteristics Required For Position:
Hospitality & Customer Service
- Strong interpersonal skills with the ability to create a welcoming and professional environment.
- Excellent verbal and written communication skills for empathetic engagement with prospective students, families, and campus partners.
- Ability to handle visitor inquiries with professionalism, accuracy, and enthusiasm.
- High level of cultural competency and ability to engage with diverse populations.
- Friendly and approachable demeanor with a commitment to exceptional customer service.
Organizational & Administrative
- Exceptional attention to detail and ability to manage multiple tasks simultaneously.
- Strong organizational and time-management skills to coordinate visits, events, and office operations efficiently.
- Ability to maintain accurate records and documentation related to scheduling, mail processing, and administrative tasks.
- Proficiency in proofreading and editing outward-facing materials to ensure professionalism and accuracy.
Event & Visit Coordination
- Experience in project planning, logistics, and execution.
- Ability to coordinate multiple schedules and appointments for campus visits, scholarship event days, and group visits.
- Strong problem-solving skills to anticipate and address logistical challenges.
- Ability to communicate effectively across departments and with diverse constituencies.
Technical & Digital Proficiency
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Familiarity with CRM systems, database management, and event scheduling software (or ability to learn quickly).
- Ability to update and maintain web content related to visit and event programs.
Teamwork & Leadership
- Strong collaboration skills to work effectively with Admissions staff, student workers, and campus partners.
- Ability to train, manage, and delegate tasks to student workers supporting visit operations.
- Flexibility and adaptability to support a dynamic and fast-paced office environment.
- Proactive problem-solving mindset, with the ability to take initiative and improve office processes.
Professionalism & Reliability
- Dependability and punctuality, ensuring consistent office operations and visitor experience.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Commitment to upholding institutional values and representing the university positively.
- Strong work ethic and willingness to go above and beyond to support Admissions goals.
Special Working Conditions: Some UPS packages may require light lifting of boxed materials (20 lbs.).
Driving Requirements: N/A
Duties:
Essential Employee N/A Primary Duties
- Hospitality & Front Desk Management
- Serve as a point of contact for visitors, ensuring a warm, professional, and engaging experience.
- Manage and maintain a high-quality guest reception area, ensuring it is clean, organized, and stocked with up-to-date informational materials and refreshments.
- Efficiently handle incoming phone calls and inquiries, providing accurate information, routing calls appropriately, and serving as an initial touchpoint for prospective students and families.
- Oversee and coordinate daily mail processing and supply orders, ensuring timely distribution and efficient office operations.
- Assist in scheduling, coordinating, and tracking prospective student visits.
- Provide administrative and logistical support for all visits and events.
- Manage the scheduling and coordination of all specialty appointments for eight scholarship event days, ensuring seamless communication and collaboration with the Director of Admissions Hospitality, Assistant Director of Admissions, Events, and designated scholarship liaisons.
- Oversee campus partner appointment scheduling for visit and event days.
- Review, proofread, and refine outward-facing materials related to visits and events, ensuring consistency, professionalism, and alignment with institutional branding.
- Assist with managing student worker office assignments and delegating tasks effectively as related to visit operations and preparations for events.
- Assist in group visit planning and maintain group visit documentation.
- Maintain and manage the master daily schedule for Admissions team members, proactively scheduling appointments, tracking out-of-office and recruitment travel schedules, and ensuring optimal office coverage.
- Monitor office equipment and supply needs, placing orders as necessary.
- Provide high-level administrative support to the Admissions and Enrollment Technology, and Communications teams, assisting with data entry, project coordination, and special initiatives.
- Maintain consistent and reliable attendance, acting as critical support for front-office operations.
- Assist the Executive Assistant for Enrollment Management with VISA approvals (specifically during fall travel) and other administrative tasks.
- Maintain and reorder staff business cards as needed.
- Manage room reservations for Enrollment Management staff and events, serving as the primary contact for PAWC 310 room requests and maintaining an organized scheduling system.
Secondary Duties
- Assist the Executive Assistant for Enrollment Management with VISA approvals (specifically during fall travel) and other administrative tasks.
- Maintain and reorder staff business cards as needed.
- Manage room reservations for Enrollment Management staff and events, serving as the primary contact for PAWC 310 room requests and maintaining an organized scheduling system.
Supervises: # of Administrative 0
Supervises: # of Staff 0
Supervises: # of Student 0
Posting Date: 04/08/2025
Open Until Filled: Yes
Application Deadline: Diversity
Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission “to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.” The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that seeks to equip and enable educators and students to embrace diversity. Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession. Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their teaching-learning, research, institutional service, and public engagement.
Posting Specific Questions: Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents:
- Cover Letter/Letter of Interest
- Resume
Optional Documents:
Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300
Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900
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Admissions Hospitality Assistant - part time employer: Student Activities Board
Contact Detail:
Student Activities Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Hospitality Assistant - part time
✨Tip Number 1
Familiarise yourself with the university's mission and values, especially their commitment to diversity and inclusive excellence. This will help you align your responses during interviews and demonstrate how you can contribute to their goals.
✨Tip Number 2
Highlight any relevant experience in customer service or hospitality during your conversations with staff or during networking events. This will show that you understand the importance of creating a welcoming environment for prospective students.
✨Tip Number 3
Prepare specific examples of how you've successfully managed multiple tasks or coordinated events in previous roles. This will showcase your organisational skills and ability to thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 4
If you have experience with CRM systems or event scheduling software, be ready to discuss this knowledge. Even if you haven't used the exact systems they employ, demonstrating your ability to learn new software quickly can set you apart.
We think you need these skills to ace Admissions Hospitality Assistant - part time
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Admissions Hospitality Assistant position. Highlight your relevant experience in customer service and hospitality, and explain how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Experience: In your CV, emphasise any previous roles that involved front-desk responsibilities, event coordination, or administrative support. Use specific examples to demonstrate your organisational skills and ability to thrive in a fast-paced environment.
Address Diversity and Inclusion: Since the university values diversity and inclusive excellence, be sure to articulate your understanding of these concepts in your application. Share how you can contribute to fostering an inclusive environment within the Admissions Office.
Proofread Your Application: Before submitting your application, carefully proofread your cover letter and CV. Ensure there are no spelling or grammatical errors, and that all information is clear and professional. This reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Student Activities Board
✨Showcase Your Customer Service Skills
As an Admissions Hospitality Assistant, you'll be the first point of contact for prospective students and their families. Be prepared to share specific examples of how you've provided excellent customer service in previous roles, highlighting your ability to create a welcoming environment.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. During the interview, discuss your experience with managing schedules, coordinating events, or handling multiple tasks simultaneously. Use concrete examples to illustrate how you keep things running smoothly.
✨Emphasise Communication Skills
Excellent verbal and written communication is key for this position. Be ready to discuss how you've effectively communicated with diverse groups in the past, whether through phone calls, emails, or face-to-face interactions. Consider preparing a brief response to a common visitor inquiry to showcase your approach.
✨Highlight Your Adaptability
The Admissions office can be a fast-paced environment. Share instances where you've had to adapt quickly to changing circumstances or solve unexpected problems. This will demonstrate your ability to thrive under pressure and contribute positively to the team.
