Regional Operations Manager in England

Stuart is a leading tech-enabled logistics platform that transforms on-demand delivery across sectors like food, grocery, and retail. Operating in over 130 cities across Europe, Stuart connects businesses with a network of independent couriers, providing access to fast, flexible, and efficient deliveries. We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable.

We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience. Stuart is a highly diverse and inclusive company with employees from different nationalities and backgrounds working across France, Poland, Spain and the UK.

At Stuart, our Operations team ensures world-class delivery experiences across every city we serve. We’re the driving force behind smooth, efficient, and reliable performance, balancing exceptional client service with smart, sustainable growth. Working closely with our commercial, data, and product teams, we use insights to make impactful decisions every day.

As a Regional Operations Manager, you’ll lead this mission, driving operational excellence, supporting teams across multiple cities, and turning strategy into action to deliver exceptional results for our clients and couriers alike.

About the role:

• Lead the daily operations for our on-demand clients across a portfolio of cities, ensuring service quality and client satisfaction.
• Own operational and financial performance, making data-led decisions to align supply and demand efficiently.
• Use SQL, spreadsheets, and BI tools (e.g. Superset, Power BI, or similar) to extract insights, identify trends, and drive actionable improvements.
• Plan, scope, and execute medium-to high-complexity projects, ensuring timely delivery, clear communication, and measurable business impact.
• Collaborate cross-functionally with Analytics, Commercial, and Quality teams to optimise courier availability, onboarding, and delivery experience.
• Partner with the Commercial team to support and manage new store rollouts and client launches, from scoping through to execution.
• Create and present impactful decks and reports to communicate findings, align stakeholders, and influence operational strategy.
• Mentor and support junior team members, fostering a culture of learning, ownership, and continuous improvement.
• Proactively identify process gaps, advocate for scalable, strategic solutions, and contribute to the mid-to long-term operational roadmap.

What do we need from you?

• Excellent presentation and communication skills, able to engage and influence stakeholders at all levels.
• A strategic mindset with the ability to balance immediate priorities and long-term improvements.
• Independent, proactive, and comfortable making decisions with minimal supervision.
• Curious, forward-thinking, and not afraid to challenge the status quo to drive impact.

The stuff you wanna know:

• Work in an international, dynamic and passionate environment with a company culture focused on learning and development.
• Hybrid working model and flexible hours.
• Current benefits include: Food allowance £200 monthly (groceries/restaurants/food apps etc).
• Wellness Allowance to use in any gym or sport class.
• Cycle to work scheme.
• Private healthcare provided by Aviva.
• 30 days working from anywhere per year.
• Birthday day off.

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential.

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.