Key Account Manager in City of London

Stuart is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Our Mission

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, and eCommerce to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 350+ employees with 90+ nationalities working across France, Italy, Poland, Spain and the U.K.

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision.

About the role

Are you ready to play a pivotal role in propelling our company to new heights? As a Key Account Manager at Stuart, you won’t just manage accounts - you’ll be a driving force behind our expansion across the dynamic Retail, Grocery, and Food sectors. Imagine being the architect of strategic relationships with some of the most iconic brands on the high street and beyond. You will be responsible for nurturing and scaling a portfolio of enterprise-level partners, ensuring Stuart remains their primary choice for last-mile logistics. In this role, you will report directly to the Head of Account Management for the UK.

What will I be doing?

• Strategic Growth: You will create, manage, and implement bespoke growth strategies for your portfolio of key Retail, Grocery, and Food accounts.
• Upselling and Cross-Selling: You will drive revenue by identifying upselling and cross-selling opportunities to scale service adoption and partnership value.
• Target Alignment: You will set and agree on ambitious growth targets for your clients, ensuring these goals align with the overarching strategy of their respective verticals.
• Relationship Management: You will build deep, ongoing relationships with key decision makers - from C-suite executives and Business Owners to Operations Managers and technical teams.
• Stakeholder Advocacy: You will ensure your key accounts are satisfied by effectively communicating their needs to internal stakeholders and influencing action across the business.
• Retention & Mitigation: You will proactively identify churn risks within your portfolio and implement robust action plans to mitigate them.
• Presence: You will meet clients face-to-face and maintain a consistent cadence of regular calls and check-ins to stay ahead of their needs.
• Product Expertise: You will become a power user and expert in our Product, Platform, and Operations to better consult your clients.
• Cross-Functional Collaboration: You will collaborate across teams (Sales, Operations, Product) to focus client-facing efforts, identifying systemic issues and pioneering innovative solutions.
• Pitching & Presentation: You will build and deliver compelling demonstrations, data-heavy presentations, and renewal pitches.

What do we need from you?

• Experience: 4+ years of client-facing experience (preferably in a B2B environment with large enterprise clients); consulting experience; or high-level project management experience.
• The "Hustler" Mentality: You are hungry to learn, adaptable, and eager to exceed client expectations in a demanding, fast-paced environment.
• Solution-Oriented: You always look for innovative ways to make things work rather than finding reasons why they won’t.
• Project Mastery: Proven experience managing and/or supporting complex projects involving multiple stakeholders across different departments.
• Analytical Rigor: You have a strong analytical mindset and use data to inform every decision; familiarity with Excel is required.
• Consultative Approach: You have a natural desire to understand your client’s unique pain points and work tirelessly to find a solution that fits their specific business model.
• Tech Savvy: You are comfortable using Microsoft Office and Google Workspace to create high-impact presentations and conduct deep-dive analysis.

The stuff you wanna know

Work in an international, dynamic and passionate environment with a company culture focused on learning and development. Hybrid working model and flexible hours. Current benefits include: Food allowance £200 monthly (groceries/restaurants/food apps etc). Stuart is putting Mental Health Awareness first! Wellness Allowance to use in any gym or sport class. Cycle to work scheme. Private healthcare. 30 days per year working from anywhere.

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact.

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Please note: We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly. Thank you.