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For Companies At a Glance
- Tasks: Help customers solve technical issues and improve service standards.
- Company: Join a supportive team at Stuart Turner Limited.
- Benefits: Permanent role with 35 hours per week and a friendly work environment.
- Why this job: Make a real difference by providing top-notch customer support.
- Qualifications: Experience in customer or technical support with strong communication skills.
- Other info: Be part of a dynamic team focused on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Technical Support Technician role at Stuart Turner Limited. We are on the lookout for a Technical Support Technician. If you are a proactive problem-solver who enjoys helping customers and improving service standards, then this is the role for you.
Contract Details
- Permanent | 35 hours per week
Key Responsibilities
- Respond to customer enquiries across phone and digital channels, offering technical guidance and product advice.
- Diagnose product and system issues, arranging service agent visits when required and updating CRM records accurately.
- Maintain strong product knowledge and support authorized service agents to ensure high service standards.
- Process spare parts orders, monitor customer concerns, and report emerging trends to management.
- Participate in team projects and contribute to continuous improvement across processes and communication.
Essential Experience/Skills/Qualifications
- Previous experience in a customer support or technical support role.
- Strong verbal and written communication skills with excellent customer service ability.
- Confident decision-maker who remains calm under pressure and maintains attention to detail.
- Analytical mindset with the ability to interpret information, solve problems, and follow issues through to completion.
- Reliable, self-motivated team player with a flexible approach and positive attitude during change or challenges.
If you feel you are a good fit for this position, please click apply.
Technical Support Technician employer: Stuart Turner Limited
Contact Detail:
Stuart Turner Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Technician
✨Tip Number 1
Get to know the company! Research Stuart Turner Limited and understand their products and services. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Since the role requires diagnosing issues, try some mock scenarios with friends or family. This will help you think on your feet and demonstrate your analytical mindset during the interview.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or a video interview, make sure to articulate your thoughts clearly. Remember, strong verbal and written communication is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take the next step in your career with us at StudySmarter.
We think you need these skills to ace Technical Support Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Technician role. Highlight your previous experience in customer or technical support, and showcase how your skills align with the job description.
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Demonstrate Problem-Solving Abilities: We love proactive problem-solvers! In your application, share specific examples of how you've tackled challenges in past roles. This will show us that you can handle the technical issues that may arise.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Stuart Turner Limited
✨Know Your Stuff
Make sure you brush up on the products and services offered by Stuart Turner Limited. Familiarise yourself with common technical issues and solutions, as well as the tools they use. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since strong verbal and written communication skills are essential, practice explaining technical concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable with responding to customer enquiries.
✨Stay Calm Under Pressure
Prepare for potential scenarios where you might need to make quick decisions or handle difficult customer interactions. Think about how you would approach these situations calmly and effectively, demonstrating your problem-solving skills.
✨Show Your Team Spirit
Be ready to discuss examples of how you've contributed to team projects or improved processes in previous roles. Highlighting your ability to work well with others and adapt to change will resonate well with the interviewers.
