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For Companies At a Glance
- Tasks: Provide top-notch support to customers via phone and digital channels.
- Company: Reputable technical services company based in Henley-on-Thames.
- Benefits: Permanent role with 35 hours per week and a supportive work environment.
- Why this job: Join a team where your problem-solving skills make a real difference.
- Qualifications: Experience in customer or technical support and strong communication skills.
- Other info: Opportunity to grow in a dynamic and friendly workplace.
The predicted salary is between 30000 - 42000 £ per year.
A reputable technical services company in Henley-on-Thames is looking for a Technical Support Technician. You will respond to customer inquiries via phone and digital channels, diagnose issues, and assist service agents while ensuring high service standards.
The ideal candidate should have:
- Previous experience in a customer or technical support role
- Strong communication skills
- The ability to solve problems calmly and effectively
This is a permanent role, offering 35 hours of work per week.
Proactive Technical Support Specialist employer: Stuart Turner Limited
Contact Detail:
Stuart Turner Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Technical Support Specialist
✨Tip Number 1
Make sure you know the company inside out! Research their services and values so you can show off your knowledge during interviews. This will help us stand out as a proactive candidate who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role involves responding to customer inquiries, we should be ready to demonstrate our ability to explain technical issues clearly and calmly. Role-playing with a friend can really help us nail this.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and interview process. This could give us an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight our relevant experience in customer and technical support roles.
We think you need these skills to ace Proactive Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer or technical support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Proactive Technical Support Specialist role. Share specific examples of how you've handled customer inquiries and resolved issues in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stuart Turner Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common issues that customers face and how to resolve them. This will not only help you answer questions confidently but also show your proactive approach to problem-solving.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend or family member, focusing on how you would explain a complex issue to someone without a technical background.
✨Showcase Your Customer Service Experience
Prepare examples from your previous roles where you successfully handled customer inquiries or resolved issues. Highlight situations where you maintained high service standards, as this will demonstrate your fit for the company's values.
✨Stay Calm Under Pressure
During the interview, you may be asked how you handle stressful situations. Think of specific instances where you remained calm while troubleshooting a problem. This will illustrate your ability to manage pressure effectively, which is crucial for a Technical Support Specialist.
