Operational Administrator

About Stuart Trevor:

Stuart Trevor is not your typical fashion brand. Founded by the visionary behind AllSaints and former Creative Director of Reiss, the brand\’s mission is to
not
produce new clothing for the sake of it. Instead, we reimagine vintage garments, resurrect deadstock fabrics, and design with restraint, responsibility and creativity. We\’re here to challenge the fashion system—creating pieces that are beautiful, necessary, and conscious of their impact.

At the heart of this effort is a deep respect for craft, tailoring and sustainable design. Every item is touched by the Founder himself, and every decision is rooted in the idea that less, done beautifully, is infinitely more.

The Role:

As Junior E-commerce Operations Administrator, you\’ll sit at the heart of our online business—providing day-to-day operational support across all touchpoints, from managing orders, returns and customer enquiries to ensuring the wider office runs efficiently. Reporting directly to the Creative Director & Founder, you\’ll be the operational glue that allows the creative team to focus on growing the brand.

Key Responsibilities

1. Order Management
   – Process online sales, monitor dispatch queues and maintain accurate stock records.
2. Fulfilment & Returns
   – Oversee pick-pack-ship workflows, liaise with couriers and manage returns to agreed SLAs.
3. Customer Service
   – Own the customer inbox and live-chat, resolving queries promptly and professionally.
4. Platform Administration
   – Update product, inventory and content on Shopify (prior experience a plus).
5. Office Support
   – Coordinate general office supplies, meeting rooms and basic facilities tasks.
6. Intern Coordination
   – Allocate and track daily tasks for interns, providing guidance and feedback.
7. Reporting
   – Provide concise operational updates to Stuart, our Creative Director & Founder.

Skills & Experience

• 1–2 years\’ experience in an e-commerce or administrative role (graduate entry welcomed).
• Familiarity with order-management systems; Shopify proficiency advantageous.
• Confident communicator with first-class customer-service standards.
• Strong organisational skills and the ability to juggle multiple priorities calmly.
• Proactive, detail-driven and eager to learn.

This description is intentionally concise and may evolve as the business grows.