At a Glance
- Tasks: Manage customer orders, coordinate logistics, and ensure smooth rental operations.
- Company: Join SPL, a leading independent power generation rental business in the UK.
- Benefits: Enjoy competitive salary, profit sharing, private medical insurance, and generous holiday entitlement.
- Other info: Full-time role with excellent career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact in the rental industry.
- Qualifications: Experience in plant hire, strong communication skills, and attention to detail required.
The predicted salary is between 28350 - 34650 £ per year.
- Hire Desk Controller
- Stuart House, Hargham Rd, Shropham, Attleborough NR17 1DT, UK
Role Overview
We are looking for a keen individual to join our busy Hire Desk team at our Head Office in Shropham, Norfolk.
As a Hire Desk Controller, you play a pivotal role in the smooth operation of the Rental Department.
You are responsible for managing customer interactions, coordinating rental and transport fleet logistics, and ensuring that all paperwork is processed efficiently.
Your plant hire experience, coupled with your organisational skills, will help maintain the high standards of service our customers expect.
- Customer Order Management
- Take customer orders accurately, ensuring that all details are captured correctly.
- Prepare and send quotations in a timely manner.
- Process and manage all related paperwork, ensuring that records are maintained accurately.
- Fleet & Logistics Coordination
- Assist in the day-to-day management of the rental fleet, ensuring that equipment is dispatched and returned according to schedule.
- Coordinate with the transport fleet dispatch team as needed to ensure smooth delivery and collection of equipment.
- Monitor fleet availability and work with logistics to optimise fleet utilisation.
- Customer Service
- Provide excellent customer service by listening to and accurately responding to customer inquiries.
- Resolve any customer issues promptly and professionally, maintaining strong relationships with clients.
- Administrative Support
- Support the daily operations of the Rental Office by managing administrative tasks efficiently.
- Ensure all documentation is completed to a high standard, paying close attention to detail.
- Communication
- Maintain clear and effective communication with customers, colleagues, and other departments.
- Use your excellent telephone manner to handle inquiries and resolve issues.
- Deadline Management
- Work effectively under pressure to meet set deadlines, ensuring that all tasks are completed on time.
- Prioritise tasks and manage time effectively to balance the demands of the role.
- Flexibility & Teamwork
- Exhibit a confident and flexible attitude, adapting to the changing needs of the business.
- Collaborate with team members to ensure that departmental goals are met.
Skills And Experience
- Industry Experience: Previous experience in plant hire, with knowledge of fleet and logistics management, is essential.
- Communication Skills: Excellent written and verbal communication skills are required to interact effectively with customers and team members.
- Numeracy: A good standard of numeracy is necessary for preparing quotations and processing orders accurately.
- IT Proficiency: Competent in using Microsoft Office packages, particularly Word and Excel, to perform daily tasks.
- Attention to Detail: Strong attention to detail is essential for managing paperwork and ensuring accuracy in all documentation.
- Time Management: Ability to work under pressure and meet deadlines in a fast-paced environment.
- Interpersonal Skills: A confident and flexible attitude with the ability to work collaboratively within a Team.
Benefits
In recognition of your hard work and commitment, SPL offers a comprehensive benefits package, including:
- Competitive Salary: Reflective of your experience and contribution to the business.
- Profit Sharing: Participation in the company’s annual profit share scheme.
- Company Pension: Access to the company pension scheme to support your long-term financial planning.
- Private Medical Insurance: Private medical insurance available after a qualifying period.
- Holiday Entitlement: 23 days of annual leave plus 8 bank holidays, with an increase in entitlement based on length of service.
- On-Site Parking: Convenient on-site parking is available for all employees.
Expectations
As a Hire Desk Controller, you are expected to maintain high levels of professionalism and accuracy in all aspects of your role.
Your ability to manage customer relationships, coordinate logistics, and handle administrative tasks efficiently is crucial to the continued success of the Rental Department.
- Job Types: Full-time, Permanent
- Work Location: In person
About The Company
SPL is one of the largest privately-owned independent power generation rental businesses in the UK.
As part of our continued growth, we value the dedication and expertise of our team members who contribute to our success in the power generation market.
Hire Desk Controller employer: Stuart Power
Stuart Power is an excellent employer, offering a dynamic work environment at our Haydock depot where innovation meets reliability. We prioritise employee growth through ongoing training and development opportunities, fostering a culture of teamwork and commitment to excellence. With competitive benefits and the chance to work on diverse projects across various sites, we ensure that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Stuart Power and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Stuart Power!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Stuart Power keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Stuart Power:This is your chance to really connect with the team at Stuart Power. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Stuart Power
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Stuart Power.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Stuart Power that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Stuart Power. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
