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- Tasks: Provide first-line IT support and maintain IT assets in a fast-paced aviation environment.
- Company: Join STS Aviation Services, a global leader in aircraft maintenance.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in aviation technology.
- Qualifications: 2 years of IT support experience and strong knowledge of Microsoft Office 365.
- Other info: Flexible working hours and travel opportunities across the UK.
The predicted salary is between 30000 - 42000 £ per year.
STS Aviation Services is hiring an IT Support Technician to support our Manchester-based operations while providing IT assistance across additional UK sites as needed. This role delivers first-line technical support, maintains IT assets, and ensures reliable system performance across a fast-paced aviation maintenance environment. This position is ideal for a self-motivated IT professional who is comfortable working independently, resolving issues hands-on, and supporting both operational staff and business systems.
Key Responsibilities
- Log IT support requests accurately within the STS Helpdesk system
- Provide first-line IT support through deskside and remote troubleshooting
- Resolve hardware, software, and user access issues for employees and on-site customers
- Liaise with third-party IT service providers for fault resolution and new service implementation
- Support internal business projects requiring IT systems or infrastructure
- Configure, deploy, and maintain PCs, laptops, mobile phones, and tablet devices
- Maintain and update the company IT asset register
- Provide out-of-hours IT support on a rota basis
- Travel to other STS UK locations when required
Skills and Experience
- Minimum of 2 years IT support experience within a medium or large organisation
- Ability to work independently with minimal supervision
- Strong knowledge of Microsoft Office 365 including Teams and SharePoint
- Experience supporting Microsoft Windows 11 environments
- Working knowledge of Active Directory, Group Policy, and file permissions
- PC build, imaging, and deployment experience
- Basic LAN and WAN configuration and troubleshooting skills
- Foundational networking knowledge including IPv4, protocols, VPNs, and firewalls
- Printer setup and troubleshooting experience
- Experience using ManageEngine ServiceDesk Plus or Endpoint Central is desirable
- Previous experience in aviation, airport, production, or maintenance environments is preferred but not required
- Strong organisational skills with the ability to prioritise workload effectively
- Willingness to learn and develop technical capability
Additional Requirements
- Full UK driving licence
- Eligible to live and work in the United Kingdom
About STS Aviation Services
STS Aviation Services is a global aircraft maintenance, repair, and overhaul provider supporting commercial, military, and VIP aircraft. With base maintenance facilities, modification centres, and line maintenance operations across the UK and internationally, our teams deliver safe, compliant, and high-quality aviation services every day. STS Aviation Services is an Equal Opportunity Employer.
IT Support Technician: 50378 in Manchester employer: STS Technical Services
Contact Detail:
STS Technical Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician: 50378 in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at STS Aviation Services on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Office 365, Windows 11, and any troubleshooting scenarios. We want to see that you can handle those first-line support challenges!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've resolved IT issues independently. We love to hear about how you tackled challenges head-on!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at STS Aviation Services.
We think you need these skills to ace IT Support Technician: 50378 in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially with Microsoft Office 365 and Windows 11, as these are key for us at STS Aviation Services.
Show Off Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. If you've resolved hardware or software issues, share a quick story about it. We love seeing real-world applications!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get across why you're the perfect fit for our team without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at STS Technical Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, Windows 11, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in a fast-paced environment. Think about specific scenarios where you had to troubleshoot hardware or software problems and how you approached them.
✨Familiarise Yourself with the Company
Do a bit of research on STS Aviation Services and their operations. Understanding their business model and the aviation industry will help you tailor your answers and show genuine interest in the role.
✨Be Ready for Hands-On Questions
Expect practical questions or scenarios during the interview. They might ask you to explain how you'd set up a new PC or troubleshoot a network issue, so be prepared to think on your feet and demonstrate your technical skills.