Product Support Specialist, Upper Extremities - South West in Somerset

Overview: This role is a clinical and technical support position focused on Upper Extremities products including Blueprint planning software, Tornier shoulder solutions, and Latitude EV elbow. You will provide clinical product support, resolve technical issues, and deliver training and education to users during surgical procedures.

Responsibilities:

• Complete 101 and 201 training and develop an understanding of all basic procedures.
• Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.
• Build knowledge of Stryker implants, instrumentation, and applicable clinical benefits.
• Learn proprietary software to prepare pre‑operative CT scans and assist surgeons with implant planning, sizing, and positioning.
• Observe and apply practices used to train and guide surgeons and hospital staff.
• Assist in day‑to‑day coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations; deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Complete all necessary account administration duties (e.g., Consignment audit, PER process – Product Experience Report, RMA process – Return Material Authorization, case billing and closure) and provide prompt and accurate complaint reports per quality and compliance system requirements.
• Assist in product demonstrations and lab logistics to support sales, marketing, and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.

Qualifications:

• Experience working in a clinical role.
• Preferably experience working within a theatre environment.
• Tech savvy and minded.
• Driven attitude, people focus, and charisma.
• Computer skills, MS Office.
• Confident presentation skills.
• Excellent anatomy and physiology knowledge.
• Demonstrated high achiever who loves to learn and takes on challenges.
• Background that demonstrates an ability to engage with others, influence, motivate, and work hard.
• Valid UK driver’s licence.

Benefits and Perks:

• Ability to discover strengths, follow passion, and own career.
• In‑house product training program.
• Field sales training.
• Quality products that improve lives of customers and patients.
• A winning team driven to achieve our mission and deliver remarkable results.
• Coworkers committed to achieving more and winning the right way.
• Mobile phone, iPad, laptop, and a company car or car allowance in line with role requirements.
• Bonuses, commissions, healthcare, family and parenting leaves, wellness programs, onsite gym and restaurants, discount purchase programs, and service and performance awards.