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For Companies At a Glance
- Tasks: Support Stryker products in joint replacement procedures and provide training to clinical staff.
- Company: Join Stryker, a leader in medical technology, dedicated to improving healthcare outcomes.
- Benefits: Enjoy flexible field-based work, training opportunities, and a chance to make a real impact.
- Why this job: Be part of a dynamic team focused on procedural excellence and customer satisfaction.
- Qualifications: 2 years of theatre or medical experience preferred; strong communication and presentation skills required.
- Other info: Travel 80% within South Wales & West Midlands; ideal for those passionate about healthcare.
The predicted salary is between 36000 - 60000 £ per year.
Work Flexibility: Field-based
The Job\’s Mission
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
- Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
- Minimum 2 years’ theatre or medical experience.
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
- Computer skills – MS Office, Excel etc.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies
- High level communicator.
- Ability to work in a collaborative manner with colleagues and customers.
- Professional, disciplined, focused, and organised.
- Strong sense of responsibility.
- Ability to self-motivate, work under pressure and deal with challenge.
- Winning personality and extensive people skills.
- Actively seeks continuous self-improvement.
- Flexible to change.
Location
- This role is within the South Wales & West Midlands team, but the successful candidate will be working predominantly in the Herefordshire/Worcestershire/Gloucestershire regions.
Travel Percentage: 80% #J-18808-Ljbffr
Product Support Specialist - Robotic & Manual, South Wales & West Midlands employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist - Robotic & Manual, South Wales & West Midlands
✨Tip Number 1
Familiarise yourself with Stryker's product range, especially the Mako robotic system. Understanding the technical aspects and benefits of these products will help you engage effectively with clinical customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the medical field, particularly those who work in theatres or have experience with joint replacement procedures. Attend relevant workshops or conferences to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss your previous theatre experience and how it relates to the responsibilities of a Product Support Specialist. Be ready to share specific examples of how you've provided support or training in a clinical environment.
✨Tip Number 4
Showcase your ability to work collaboratively by highlighting any past experiences where you've successfully partnered with sales teams or other departments. This will demonstrate your understanding of the importance of teamwork in delivering exceptional customer service.
We think you need these skills to ace Product Support Specialist - Robotic & Manual, South Wales & West Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in theatre or medical environments. Emphasise any specific skills related to robotic surgery and joint replacement procedures, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting clinical customers and your understanding of Stryker's products. Mention your ability to work collaboratively with sales teams and your commitment to providing exceptional service.
Showcase Your Communication Skills: Since this role requires high-level communication, provide examples in your application that demonstrate your ability to effectively train and support healthcare professionals. Highlight any previous experiences where you successfully communicated complex information.
Highlight Continuous Improvement: Mention any instances where you've actively sought self-improvement or professional development. This could include additional training, workshops, or certifications that relate to the medical field or product support.
How to prepare for a job interview at Stryker
✨Showcase Your Theatre Experience
Make sure to highlight any relevant theatre or medical experience you have. Discuss specific situations where you've supported surgical procedures, as this will demonstrate your understanding of the clinical environment and the demands of the role.
✨Demonstrate Product Knowledge
Familiarise yourself with Stryker's products, especially those related to joint replacement and robotic surgery. Be prepared to discuss their features, benefits, and clinical applications, as this will show your commitment to providing exceptional support.
✨Emphasise Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with both clinical staff and sales teams. Prepare examples of how you've successfully collaborated with others in the past, showcasing your ability to work in a team-oriented environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to adapt quickly or manage customer needs, and be ready to explain how you approached these challenges.
