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- Tasks: Support Stryker products in joint replacement procedures and provide training to clinical staff.
- Company: Stryker is a global leader in medical technologies, improving healthcare for over 150 million patients annually.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development in a dynamic environment.
- Why this job: Join a team dedicated to procedural excellence and make a real impact in healthcare.
- Qualifications: 2 years of theatre or medical experience preferred; strong communication and presentation skills required.
- Other info: Work primarily in Herefordshire/Worcestershire/Gloucestershire regions within a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Product Support Specialist – Robotic & Manual, South Wales & West Midlands
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Product Support Specialist – Robotic & Manual, South Wales & West Midlands
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The Job\’s Mission
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
The Job\’s Mission
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
- Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
- Minimum 2 years’ theatre or medical experience.
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
- Computer skills – MS Office, Excel etc.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies
- High level communicator.
- Ability to work in a collaborative manner with colleagues and customers.
- Professional, disciplined, focused, and organised.
- Strong sense of responsibility.
- Ability to self-motivate, work under pressure and deal with challenge.
- Winning personality and extensive people skills.
- Actively seeks continuous self-improvement.
- Flexible to change.
Location
- This role is within the South Wales & West Midlands team, but the successful candidate will be working predominantly in the Herefordshire/Worcestershire/Gloucestershire regions.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing
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Product Support Specialist - Robotic & Manual, South Wales & West Midlands employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist - Robotic & Manual, South Wales & West Midlands
✨Tip Number 1
Familiarise yourself with Stryker's products, especially the Mako robotic system and joint replacement procedures. Understanding the technical aspects and benefits of these products will help you engage effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the medical field, particularly those who work in theatres or have experience with robotic surgery. Attend relevant workshops or conferences to build connections and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your previous theatre or medical experience in detail. Highlight specific instances where you provided exceptional support or training, as this will showcase your ability to meet the demands of the Product Support Specialist role.
✨Tip Number 4
Research the healthcare environment in South Wales and the West Midlands. Understanding local challenges and opportunities will allow you to tailor your approach and demonstrate your commitment to providing top-notch service to Stryker's clients.
We think you need these skills to ace Product Support Specialist - Robotic & Manual, South Wales & West Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in theatre or medical environments, particularly any roles that involved product support or training. Emphasise your communication skills and ability to work collaboratively, as these are key competencies for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the medical field and your understanding of Stryker's products. Mention specific experiences that demonstrate your ability to provide exceptional customer service and support, especially in surgical settings.
Highlight Relevant Skills: Clearly outline your technical skills, such as proficiency in MS Office and presentation skills. If you have experience with robotic surgery or joint replacement procedures, make sure to include this information to stand out.
Showcase Continuous Improvement: Mention any professional development or training you've undertaken that relates to the role. This could include workshops, certifications, or courses that enhance your knowledge of medical technologies or customer service.
How to prepare for a job interview at Stryker
✨Know Your Products
Familiarise yourself with Stryker's range of products, especially those related to joint replacement and robotic surgery. Being able to discuss specific features and benefits will show your genuine interest and understanding of the role.
✨Demonstrate Clinical Knowledge
Highlight any relevant theatre experience or medical training you have. Be prepared to discuss how this background can help you support clinical customers effectively and ensure procedural excellence.
✨Showcase Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with both customers and colleagues. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully collaborated in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to manage customer needs or resolve issues in a clinical setting, and be ready to share these experiences.
