Product Support Specialist, Extremities - Northern Ireland

Why join Stryker?

Do you want to work for one of the world's leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients. In this role you will develop the skills and certifications necessary to optimally perform in this technical and clinical role. Gain hands‑on training and experience on the use of Stryker’s products, specific to the Foot & Ankle and Upper Extremities portfolios. Foot and Ankle portfolio including: Prophecy planning software, Infinity Total Ankle, MIS, to ensure successful surgical outcomes. Upper Extremities Portfolio including: Blueprint planning software, Tornier shoulder solutions (e.g. Perform Humeral, Perform Reverse and Flex), and Latitude EV elbow, to ensure successful surgical outcomes. You will provide clinical product support to all end users and on‑site guidance and assistance during surgical procedures. Resolve technical product and service issues as needed. You will provide training, ongoing in‑services, and customer education to assigned accounts. The mission is to grow Stryker's Trauma & Extremities business by promoting clinical products to Orthopaedic Surgeons and optimising customer service, growing existing accounts through technical expertise.

Responsibilities

• Always demonstrate outstanding ethics.
• Treat customers and employees with respect, represent the company in the best possible light
• Communicate essential benefits of products and their clinical applications
• Act with integrity and reactively deliver on commitments within the required timescales
• Develop rapport.
• Understand the importance of relationships in selling.
• Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales team to sell.
• Use customer troubleshooting opportunities to grow and protect the business
• Understand that there are multiple stakeholders in the decision‑making process and ask appropriate questions to identify the stakeholders
• Achieve sales results in line with the annual sales target and KPI metrics
• Serve as front‑line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures
• Complete 101 and 201 training and develop an understanding of all basic manual procedures
• Develop ability to competently cover complex primary and revision procedures

What you need?

• Relevant degree or equivalent training in a medical, scientific or technical career
• Minimum of 2 years experience working in a clinical role
• Experience within a theatre environment is desirable
• Tech savvy and minded
• Excellent communication skills
• Aptitude for learning
• Strong teamwork and networking skills
• Computer skills, MS Office
• Willingness to travel and occasional weekend work
• Positive attitude, a "can do" solution orientated approach to succeed
• Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions
• High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare
• An interest in anatomy and physiology
• Valid UK drivers license

What do we offer in return?

• Ability to discover your strengths, follow your passion and own your own career
• In‑house product training program
• Quality products that improve the lives of customers and patients
• A winning team driven to achieve our mission and deliver remarkable results
• Coworkers committed to achieving more and winning the right way
• A comprehensive total rewards package
• Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gym's and restaurants; discount purchase programs; and service and performance awards - not to mention various social and recreational activities
• In line with the requirements of the role, you will also receive a mobile phone, iPad, laptop, and company car or car allowance

Who are we?

Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.

Pay Range

United Kingdom Pay Range: £33,300 - £55,600 GBP Annual

Travel Percentage

100%

Work Flexibility

• Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.
• Field‑based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field‑based.
• Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.
• Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co‑located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

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