At a Glance
- Tasks: Support Stryker products in Joint Replacement procedures and provide training to clinical staff.
- Company: Stryker is a global leader in medical technologies, impacting over 150 million patients annually.
- Benefits: Enjoy a dynamic work environment with opportunities for training and professional growth.
- Other info: Be part of a company committed to innovation and improving healthcare worldwide.
- Why this job: Join a team dedicated to procedural excellence and make a real difference in healthcare.
- Qualifications: 2 years of theatre or medical experience preferred; strong communication and collaboration skills required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Product Support Specialist role at Stryker. The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Key Activities & Accountabilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables, and instruments), managing consignment inventory, and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as required.
- Implementing training, providing instruments, and supporting the introduction of new Stryker business, including organizing training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Demonstrating outstanding ethics, treating customers and colleagues with respect, and representing Stryker positively.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products/support.
- Maintaining a basic business plan with daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Performing additional responsibilities as directed by the Regional Sales Manager.
Education
Theatre experience or professional training in a medical environment preferred; industry background advantageous.
Experience
- Minimum 2 years’ theatre or medical experience.
- Understanding of costs and pressures surrounding theatres and surgical procedures.
- Proficiency in MS Office, Excel, etc.
- Presentation skills with modern media.
- Workshop/product demonstration skills, including anatomy and physiology knowledge.
Competencies
- High-level communication skills.
- Ability to collaborate effectively with colleagues and customers.
- Professional, disciplined, focused, and organized.
- Strong sense of responsibility.
- Self-motivated and able to work under pressure.
- Excellent people skills and a winning personality.
- Actively seeks continuous self-improvement.
- Flexible to change.
Stryker is a global leader in medical technologies committed to making healthcare better through innovative products and services across MedSurg, Neurotechnology, Orthopaedics, and Spine. Impacting over 150 million patients annually worldwide.
Product Support Specialist employer: Stryker
As a Senior Manager in Procare Services, you will join a dynamic and innovative team dedicated to transforming service delivery into a key driver of commercial success. Our company fosters a collaborative work culture that prioritises employee growth through continuous development opportunities and cross-functional partnerships, all while operating in a diverse and cross-cultural environment across the UK and Northern Europe. With a strong focus on performance metrics and customer outcomes, we offer a rewarding career path for those looking to make a meaningful impact in the healthcare technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Familiarise yourself with Stryker's product range, especially those related to joint replacement and robotic surgery. Understanding the features and benefits of these products will help you communicate effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the medical field, particularly those who work in theatres or have experience with Stryker products. Attend relevant industry events or workshops to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your theatre experience and how it relates to the responsibilities of a Product Support Specialist. Be ready to share specific examples of how you've supported clinical teams or managed inventory, as this will showcase your relevant skills and experience.
✨Tip Number 4
Demonstrate your commitment to continuous self-improvement by mentioning any additional training or certifications you've pursued in the medical field. This shows that you're proactive and dedicated to staying updated on industry trends and best practices.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in theatre or medical environments. Emphasise any specific skills related to joint replacement procedures and robotic surgery, as these are key for the Product Support Specialist role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for supporting clinical customers and your understanding of Stryker's products. Mention your ability to provide training and support, as well as your commitment to delivering exceptional service.
Highlight Relevant Experience:In your application, clearly outline your previous roles and responsibilities that align with the job description. Focus on your experience in theatre settings, product demonstrations, and any training you've conducted.
Showcase Soft Skills:Stryker values high-level communication and collaboration skills. Make sure to include examples of how you've effectively worked with colleagues and customers in the past, demonstrating your professionalism and ability to work under pressure.
How to prepare for a job interview at Stryker
✨Showcase Your Theatre Experience
Make sure to highlight any relevant theatre or medical experience you have. Discuss specific situations where you've supported surgical procedures, as this will demonstrate your understanding of the clinical environment and the pressures involved.
✨Demonstrate Product Knowledge
Familiarise yourself with Stryker's products, especially those related to joint replacement and robotic surgery. Be prepared to discuss their features, benefits, and clinical applications, as this will show your commitment to providing exceptional support.
✨Emphasise Communication Skills
Since the role requires high-level communication skills, be ready to provide examples of how you've effectively collaborated with colleagues and customers in the past. This could include training sessions or workshops you've conducted.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about challenges you've faced in a clinical setting and how you resolved them, as this will showcase your ability to think on your feet and deliver under pressure.
