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- Tasks: Provide hands-on training and support during surgical procedures for upper extremity products.
- Company: Join Stryker, a leading medical technology company in Nottingham.
- Benefits: Enjoy bonuses, healthcare, wellness programs, and a mobile phone or laptop.
- Why this job: Make a real difference in patients' lives while developing your clinical skills.
- Qualifications: Experience in a clinical role and strong tech skills are essential.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview Stryker – Nottingham, England, United Kingdom. This technical and clinical role provides hands-on training and on-site guidance during surgical procedures, supporting Stryker's Upper Extremity portfolio to ensure successful outcomes.
Responsibilities
- Provide clinical product support to end users and on-site guidance during surgical procedures; resolve technical product and service issues; provide training, ongoing in-services, and customer education to assigned accounts.
- Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning; gain hands-on experience with Blueprint planning software and Latitude EV elbow, and Tornier shoulder solutions.
- Observe and apply practices used to train and guide surgeons and hospital staff.
- Assist in day-to-day coordination of accounts and necessary tasks to support scheduled upper extremity procedures; develop knowledge of hospital and account preferences to meet customer expectations; deliver excellent customer service and foster positive relationships with surgeons and hospital staff.
- Complete all necessary account administration duties (e.g., consignment audit, PER process, RMA process, case billing and closure); provide prompt and accurate complaint reports per quality and compliance system requirements.
- Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
- Build collaborative relationships with internal sales team members to achieve business objectives.
What you need
- Experience of working in a clinical role; preferably experience of working within a theatre environment.
- Tech-savvy with computer skills (MS Office).
- Confident presentation skills; excellent anatomy and physiology knowledge.
- Demonstrated high achiever who loves to learn and take on challenges; ability to engage with others, influence, motivate and work hard.
- Valid UK driving license.
What we offer in return
- In-house product training program; quality products that improve the lives of customers and patients; a winning team driven to achieve our mission.
- Bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gym and restaurants; discount purchase programs; service and performance awards.
- Mobile phone, iPad, laptop, and company car or car allowance.
Product Support Specialist, Upper Extremities - East Midlands in Nottingham employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist, Upper Extremities - East Midlands in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Stryker or similar companies. Attend relevant events and connect with professionals on LinkedIn to get your foot in the door.
✨Tip Number 2
Prepare for interviews by practising common questions related to product support and surgical procedures. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your tech-savvy side! Familiarise yourself with the software mentioned in the job description, like Blueprint planning software. Being able to discuss your experience with these tools can really impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Product Support Specialist, Upper Extremities - East Midlands in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight any relevant clinical experience, especially if you've worked in a theatre environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your tech-savviness and any experience with training or customer service.
Show Off Your Soft Skills: We love candidates who can engage and motivate others. In your application, give examples of how you've built relationships in previous roles. This will show us that you can foster positive connections with surgeons and hospital staff.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Stryker
✨Know Your Product Inside Out
Make sure you’re familiar with Stryker's Upper Extremity portfolio. Understand the products you'll be supporting, like the Latitude EV elbow and Tornier shoulder solutions. This knowledge will help you answer technical questions confidently and show your genuine interest in the role.
✨Showcase Your Clinical Experience
Be ready to discuss your previous clinical roles, especially any experience in a theatre environment. Share specific examples of how you've provided support during procedures or trained others, as this will demonstrate your hands-on capability and understanding of the surgical process.
✨Demonstrate Tech Savviness
Since the role involves using proprietary software for pre-operative planning, highlight your computer skills and any relevant software experience. If you’ve used similar tools before, mention them and express your eagerness to learn new systems quickly.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the team dynamics. This not only shows your interpersonal skills but also your enthusiasm for fostering positive relationships, which is key in this role.
