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For Companies At a Glance
- Tasks: Support surgeons with innovative medical devices and provide on-site guidance during surgeries.
- Company: Join a leading medical device organisation making a real difference in healthcare.
- Benefits: Enjoy a comprehensive rewards package, including bonuses, healthcare, and wellness programmes.
- Other info: Be part of a winning team focused on achieving remarkable results and personal growth.
- Why this job: Make an impact in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, tech-savvy, and a willingness to learn and travel.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to work for one of the world’s leading medical device organisations? We aim to make a difference to patients’ lives every day by delivering innovative products and technology to improve healthcare. In this role you will support surgeons and hospital staff in the Upper Extremities portfolio, provide clinical product support, give training and resolve technical issues.
Responsibilities
- Provide clinical product support and on-site guidance during surgeries.
- Resolve technical product and service issues and give training/education to assigned accounts.
- Communicate product benefits and clinical applications to surgeons and staff.
- Build relationships with stakeholders and use open questioning techniques to ascertain needs.
- Achieve sales results in line with annual sales targets and KPI metrics.
- Maintain existing customers and collaborate with the Sales Team and other departments.
- Administer IT-based customer database/CRM tools.
- Participate in in-house meetings to discuss organizational and business issues.
- Support/maintain quality and customer satisfaction.
- Contribute to basic business planning with mentor and manage daily, weekly, monthly planning.
Clinical/Technical Expertise
- Serve as front-line clinical and technical support before, during and after procedures.
- Educate surgeons and staff on clinical benefits and best practices.
- Complete designated training levels and understand basic manual procedures.
- Competently cover complex primary and revision procedures.
Qualifications
- Excellent communication, analytical and planning skills.
- Aptitude for learning and flexible approach to work.
- Strong teamwork, networking and computer skills (MS Office).
- Tech savvy and experienced working in theatre (beneficial).
- Willingness to travel and occasional weekend work.
- Positive, solution-oriented attitude with ethical integrity.
- Interest in anatomy and physiology.
- Valid UK driver’s licence.
Benefits
- In-house product training program.
- Comprehensive rewards package including bonuses, commissions, healthcare, family and parenting leaves, wellness programmes, onsite gym and restaurants, discount purchase programmes, and service and performance awards.
- Mobile phone, iPad, laptop, and company car or car allowance.
- Opportunity to discover strengths and own career development.
- Winning team committed to achieving more and delivering remarkable results.
Associate Product Support Specialist, Upper Extremities - East Anglia & Essex in Norfolk employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Product Support Specialist, Upper Extremities - East Anglia & Essex in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the medical device industry, especially those who work with upper extremities. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Practice your pitch! You’ll need to communicate product benefits and clinical applications effectively. Prepare a short spiel about why you’re the perfect fit for the Associate Product Support Specialist role and rehearse it until it feels natural.
✨Tip Number 3
Get hands-on experience! If you can, volunteer or shadow someone in a similar role. This will not only boost your confidence but also give you real-world insights that you can discuss during interviews.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your communication skills and technical expertise, as these are key for the role.
We think you need these skills to ace Associate Product Support Specialist, Upper Extremities - East Anglia & Essex in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Associate Product Support Specialist role. Highlight any relevant clinical or technical experience, especially in upper extremities, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving healthcare and how your background aligns with our mission. Don’t forget to mention your communication skills and teamwork experience!
Showcase Your Technical Skills: Since we’re looking for someone tech-savvy, make sure to highlight your proficiency with MS Office and any CRM tools you’ve used. If you have experience working in theatre, definitely include that too—it’ll set you apart!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Stryker
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the Upper Extremities portfolio. Familiarise yourself with the clinical benefits and applications of the products. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves educating surgeons and hospital staff, practice articulating complex information clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you would explain product benefits and technical issues.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved technical issues or provided support in a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Build Rapport with Interviewers
During the interview, focus on building relationships with your interviewers. Use open questioning techniques to engage them and show that you’re interested in their needs. This will reflect your ability to connect with stakeholders, which is crucial for the role.