At a Glance
- Tasks: Manage customer service activities and ensure accurate contract data input.
- Company: Join Stryker, a leader in innovative healthcare solutions.
- Benefits: Competitive salary, comprehensive benefits, and flexible work options.
- Other info: Dynamic hybrid work environment with opportunities for growth.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Degree or equivalent experience with strong communication and relationship-building skills.
The predicted salary is between 26100 - 43600 £ per year.
Work Flexibility: Hybrid or Onsite
Position Summary
The Lead ProCare Customer Service Representative will manage day-to-day activities and the procedures around technical customer service including service contract management. The Lead ProCare Customer Service Representative has a good view of the way the team integrates with other teams in the ecosystem. The key focus of this role will be Contract data input where accuracy, attention to detail and an understanding of the contract are critical.
What You'll Do
- Contract data input
- Processing Repair / Work Orders incl. Loaner management
- Arranging returns and collections and handling proof of delivery and pricing requests
- Handling incoming e-mails and calls
- Investigating and resolving invoice disputes
- Logging and follow up of issue resolution and related communication back to the customer
- Take responsibility for executing tasks and supporting colleagues across several complex areas / processes and queries
- Work with your colleagues to effectively organize and prioritize the tasks within your specific areas
- Working collaboratively with other functions and divisions on cross-functional or customer specific topics
What You'll Need
- Degree in a relevant discipline or equivalent experience.
- Has demonstrated the ability to build strong relationships with customers and colleagues
- Can communicate proactively and professionally with Sales team members and Customers
- Ability to adapt to different types of people and situations to ensure positive outcomes
- Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet
- Good ERP system knowledge
- Desirable: Solid understanding of Customer Service process flows
- Solid understanding of good documentation practices and documentation retention
- Experience in service and maintenance, order management or technical customer contact processes
United Kingdom Pay Ranges: £26,100 - £43,600 GBP Annual
At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package. If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.
Travel Percentage: None
ProCare Customer Experience Representative in Newbury employer: Stryker
As a Senior Manager in Procare Services, you will join a dynamic and innovative team dedicated to transforming service delivery into a key driver of commercial success. Our company fosters a collaborative work culture that prioritises employee growth through continuous development opportunities and cross-functional partnerships, all while operating in a diverse and cross-cultural environment across the UK and Northern Europe. With a strong focus on performance metrics and customer outcomes, we offer a rewarding career path for those looking to make a meaningful impact in the healthcare technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land ProCare Customer Experience Representative in Newbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stryker and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stryker and let us see your personality shine through!
We think you need these skills to ace ProCare Customer Experience Representative in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stryker.
Get Familiar with Our Brand:Before applying, take some time to learn about Stryker and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stryker
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stryker.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stryker will surely appreciate.
