At a Glance
- Tasks: Lead a team to optimise and govern Order-To-Cash processes for efficient operations.
- Company: Join Stryker, a global leader in medical technologies making healthcare better.
- Benefits: Competitive salary, comprehensive benefits, and potential for bonuses.
- Other info: Dynamic role with opportunities for innovation and career growth.
- Why this job: Drive process excellence and make a real impact in healthcare transformation.
- Qualifications: 8+ years in process management and proven leadership experience required.
The predicted salary is between 51700 - 86200 £ per year.
In this role, you will lead a team of professionals responsible for designing, optimizing, and governing end‑to‑end Order‑To‑Cash (OTC) processes that enable scalable, efficient, and digitally‑enabled operations across the international supply chain.
You will collaborate closely with subject matter experts (SMEs), data & analytics, technology teams (e. g.
RPA, EDI), and business leaders to ensure processes are fit‑for‑purpose, future‑oriented, and aligned to strategic objectives.
This is a highly influential role in which you will drive process excellence, build governance frameworks, and contribute to major transformation initiatives.
Key Responsibilities
- Lead and develop the Business Process Expert team, fostering a culture of continuous improvement, innovation, and cross‑functional collaboration.
- Own and govern critical end‑to‑end OTC processes; develop process standards, documentation, KPIs, and governance models.
- Partner with senior Customer Experience leadership to define process strategy and roadmap aligned with business goals and upcoming technology capabilities.
- Drive process harmonization and simplification, ensuring consistency across regions, markets, and functions.
- Support large‑scale transformation programs, including ERP enhancements, digital solutions, automation, and data enablement initiatives.
- Identify opportunities for operational efficiency, automation, and performance improvement using data‑driven insights.
- Collaborate with IT and Product teams on system requirements, solution design, and change management.
- Ensure compliance with operational standards, internal controls, regulatory requirements, and best‑practice methodologies.
- Champion change management and help teams adopt new processes through training, communication, and engagement.
- What You Need
- Bachelor’s or Master’s degree in Supply Chain, Business Administration, Engineering, or a related field.
- 8+ years of experience in process management, supply chain operations, customer service, transformation, or a similar area.
- Proven experience of at least 2 years directly leading a team of direct reports.
- Strong knowledge of process frameworks, such as BPM, Lean, Six Sigma, or similar methodologies.
- Demonstrated ability to influence stakeholders and operate in complex, international environments.
- Experience working with ERP systems (SAP, Oracle, or similar) and/or digital process design tools.
- Exceptional problem‑solving, analytical thinking, and communication skills.
- A passion for simplifying complexity and enabling teams to work smarter.
- Fluent English.
- Netherlands Pay Ranges
- Netherlands: €75.400 - €140.100 EUR Annual
- Germany Pay Ranges
- Berlin/Duisburg/Field-based: €80.400 - €133.900 EUR Annual
- United Kingdom Pay Ranges
- United Kingdom: £51,700 - £86,200 GBP Annual
At Stryker, we believe transparency helps candidates make confident decisions about their next career step.
Compensation is an important part of that process and we want to be clear about how pay is determined.
The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role.
In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
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Business Process Expert Team Manager (Customer Experience) in Newbury employer: Stryker
As a Senior Manager in Procare Services, you will join a dynamic and innovative team dedicated to transforming service delivery into a key driver of commercial success. Our company fosters a collaborative work culture that prioritises employee growth through continuous development opportunities and cross-functional partnerships, all while operating in a diverse and cross-cultural environment across the UK and Northern Europe. With a strong focus on performance metrics and customer outcomes, we offer a rewarding career path for those looking to make a meaningful impact in the healthcare technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Process Expert Team Manager (Customer Experience) in Newbury
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Business Process Expert Team Manager (Customer Experience) at Stryker!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Stryker or be willing to refer you for that Business Process Expert Team Manager (Customer Experience) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Stryker who’s on the lookout for their next Business Process Expert Team Manager (Customer Experience) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Business Process Expert Team Manager (Customer Experience) role at Stryker!
We think you need these skills to ace Business Process Expert Team Manager (Customer Experience) in Newbury
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Stryker. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Stryker
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Stryker. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
