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For Companies At a Glance
- Tasks: Provide on-site support, install and maintain Mako robotic systems.
- Company: Join Stryker, a global leader in medical technology.
- Benefits: Competitive salary, career growth, and the chance to impact healthcare.
- Why this job: Be part of a team that improves patient outcomes with innovative technology.
- Qualifications: Bachelor’s degree in Engineering or relevant experience required.
- Other info: Dynamic role with opportunities to build strong customer relationships.
The predicted salary is between 36000 - 60000 £ per year.
Mako Field Service Technician
North UK & Scotland
Position Summary
We are seeking an outgoing and dedicated individual to join our team as a Mako Field Service Technician. This role you will be responsible for providing on-site technical support, performing installations, repairs, maintenance and testing of Mako robotic systems. You will also manage tasks effectively to ensure all work is completed on schedule.
To succeed in this role you should possess strong analytical and time management skills. A first–class Mako Field Service Technician demonstrates leadership, excellent service orientation and the ability to work independently with minimal supervision to deliver high‑quality outcomes.
What you will do:
- Provide on-site technical support and customer service.
- Install, repair, maintain and test Mako robotic systems.
- Troubleshoot and resolve operational issues in the field.
- Identify technical problems and perform root cause analysis.
- Understand customer needs and provide appropriate recommendations.
- Collaborate with colleagues to ensure consistent high‑quality support.
- Manage work progress and ensure adherence to schedules.
- Document service activities and complete detailed service reports.
- Build and maintain strong relationships with customers.
- Use your technical expertise and problem‑solving skills to manage multiple projects, make sound decisions independently and deliver effective solutions in a fast‑paced environment.
- Engage confidently with customers and colleagues, building strong relationships through clear communication and a collaborative approach.
What you will need:
- Bachelor\’s degree in an Engineering discipline or equivalent combination of education and experience.
- Familiarity with robotics or complex capital equipment preferred.
- Proficiency in Windows operating systems and Microsoft Office applications.
Travel Percentage: 80%
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Mako Field Service Technician employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mako Field Service Technician
✨Tip Number 1
Get to know the company! Research Stryker and their Mako robotic systems. Understanding their products and values will help you connect better during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of robotics and troubleshooting techniques. Being able to demonstrate your expertise in these areas will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Mako Field Service Technician
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how your background aligns with the Mako robotic systems and any relevant experience you have in installations or repairs.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Demonstrate Problem-Solving Abilities: In your written application, share examples of how you've tackled technical challenges in the past. We’re keen on candidates who can think on their feet and provide effective solutions in a fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stryker
✨Know Your Tech
Make sure you brush up on your knowledge of Mako robotic systems and any relevant engineering principles. Being able to discuss specific technical aspects during the interview will show that you're not just familiar with the equipment but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your analytical skills and ability to think on your feet, which are crucial for a Field Service Technician.
✨Emphasise Customer Service
Since this role involves a lot of customer interaction, be ready to discuss how you've built relationships with clients in previous roles. Highlight your service orientation and how you’ve gone above and beyond to meet customer needs.
✨Time Management is Key
Be prepared to talk about how you manage multiple tasks and adhere to schedules. Share specific strategies or tools you use to stay organised, as this will reassure the interviewer that you can handle the fast-paced environment of field service work.