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For Companies At a Glance
- Tasks: Maintain and repair cutting-edge medical technology while ensuring top-notch service quality.
- Company: Join Stryker, a global leader in medical technologies dedicated to improving healthcare.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real difference in healthcare.
- Why this job: Be part of a team that impacts over 150 million patients annually with innovative solutions.
- Qualifications: Degree in engineering or related field, with experience in medical electronics preferred.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Permanent contract in North East England (Middlesborough, North Allerton, Darlington)
What We Want
- Self‑motivated, independent, adaptable and organized
- Values relationships and contributes to a team culture
- Prioritizes high‑quality standards of work
What You Will Do
- Maintain profitable repair and preventive maintenance service for Stryker products while ensuring compliance with the quality system and manufacturer specifications.
- Deliver technical assistance and documentation to internal and external customers.
Accountability
- Service Responsibility
- Repair and inspect electronic/mechanical Stryker products
- Perform annual checks and calibrations according to MDR on customer site
- Fulfill service contracts with planned maintenance
- Install Stryker systems on customer site (e.g., Integrated OR)
- Software & hardware upgrades
- Deliver technical training to internal & external
- Efficient and thorough documentation of service activities
- Schedule customer visits in cooperation with Customer Service
- Ensure traceability of all field‑based Stryker products through reporting tools
- Attend team meetings, deliver presentations to encourage team development
- Provide technical support to Product Managers and sales staff
- Support customers and sales department
- Provide IT support on certain instruments
- Escalate opportunities and issues appropriately
- Ensure excellent follow‑up on all customer‑initiated issues
- Ensure service provided is invoiced if not under warranty
Working Conditions
- Work will take place in workshops, hospitals and theatres
- Engage with key customers and stakeholders (theatre staff, EBME staff, managers, CSSD staff, procurement and purchasing staff)
- Regular travel within the defined region; accommodation arranged per Stryker travel policy
Job Dimensions
- Respond to service complaints as defined
- Turn‑around time for repairs
- Profitability of the field service business
- Individual objectives annually
What You Need
- Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects
- Fluency in both spoken and written technical and medical English
- Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
- Good skills in local language
Experience
- Preferred – 3 years experience in medical electronics with good mechanical skills
- Minimum – 2 years experience in a field service environment
- IT experience on administrative and technical level
Competencies
- Service‑minded
- Organized
- Independent
- Quality confident
- Persistent
- Good perception
- Polite
- Accurate
- Positive
- Loyal
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Field Service Engineer - North East, England in London employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North East, England in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with current Stryker employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. Think about real-life scenarios where you've solved problems or improved processes – these stories will make you stand out!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply directly through our website for the best chance of getting noticed. Tailor your application to highlight how your skills match the job description – we love seeing candidates who understand what we’re all about!
We think you need these skills to ace Field Service Engineer - North East, England in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any relevant engineering qualifications and field service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our values. Don’t forget to mention your adaptability and team spirit!
Showcase Your Technical Skills: Since this role involves working with Stryker products, be sure to highlight your technical expertise in medical electronics and any relevant IT knowledge. We want to see how you can contribute to our high-quality standards!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Stryker
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical electronics and Stryker products. Be ready to discuss your experience with repairs, maintenance, and installations, as well as any relevant software and hardware upgrades you've handled.
✨Showcase Your People Skills
Since this role involves engaging with various stakeholders, be prepared to demonstrate your ability to build relationships. Share examples of how you've successfully collaborated with teams or provided excellent customer service in the past.
✨Be Organised and Adaptable
Highlight your organisational skills and adaptability during the interview. Discuss how you manage your time effectively, especially when scheduling customer visits and handling multiple tasks in a field service environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've had to troubleshoot issues or respond to service complaints, and be ready to explain your thought process and actions taken.