At a Glance
- Tasks: Maintain and repair cutting-edge medical equipment while providing top-notch customer service.
- Company: Join a leading medical technology company with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, travel opportunities, and professional development in a dynamic field.
- Other info: Travel frequently within East Anglia, with accommodation provided for work-related trips.
- Why this job: Make a real difference in healthcare by ensuring vital medical equipment is always operational.
- Qualifications: Degree in engineering or relevant experience in medical electronics and field service.
The predicted salary is between 30000 - 40000 £ per year.
Work Flexibility: Field-based
Permanent Contract
Region: East Anglia Region. Norfolk, Cambridgeshire, Essex, down to North London Outskirts.
Portfolio: Wide portfolio including: Instrumentation, Sports Med, Operating Tables, Neptune Units, Camera Stacks, iSuites
What we want:
- Someone who is self-motivated, independent, adaptable and organised
- Someone who values relationships and contributing to a team culture
- Someone that prioritises the quality standard of their work
What you will do:
To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers.
Service Responsibility:
- Repair and check electronic / mechanical Stryker products
- Do annual check and calibration according to MDR on customer site
- Fulfill Service contracts with planned maintenances
- Installation of Stryker systems on customer site (e.g. Integrated OR)
- Software & Hardware Upgrades
- Delivery of technical Training to internal & external
Reporting:
- Efficient and thorough documentation of service activities for internal and external reference
- Scheduling of Customer visits in cooperation with Customer service
- Ensure traceability of all field based Stryker products through reporting tools
- Attend team meetings, deliver presentations to encourage team development
Sales Support:
- Give technical support to Product Managers and sales staff
- Give technical support to Customers and Sales Department
- Give IT support on certain instruments
- Escalate opportunities and issues appropriately
Head office support:
- Ensure excellent follow-up on all customer initiated issues
- Ensure service provided is invoiced if not under warranty
Working conditions:
Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres. Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff. Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Job Dimensions:
- Responding to Service Complaints as defined
- Turn around time for repairs
- Profitability of the field service business
- Individual objectives as defined annually
What you need:
- Degree in engineering or qualifications in the following areas: Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects
- Fluency in both spoken and written (technical and medical) English
- Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
- Good skills in local language
Experience:
- Preferred 3 years experience in medical electronics, combined with good mechanical skills
- Minimum 2 years experience in a field service environment
- IT experience on administrative and technical level
Competencies (skills, knowledge, requirements):
- Service minded
- Organised
- Independent
- Quality confident
- Persistent
- Good perception
- Polite
- Accurate
- Positive
- Loyal
Travel Percentage: 80%
Field Service Engineer - East Anglia Region in London employer: Stryker
As a Senior Manager in Procare Services, you will join a dynamic and innovative team dedicated to transforming service delivery into a key driver of commercial success. Our company fosters a collaborative work culture that prioritises employee growth through continuous development opportunities and cross-functional partnerships, all while operating in a diverse and cross-cultural environment across the UK and Northern Europe. With a strong focus on performance metrics and customer outcomes, we offer a rewarding career path for those looking to make a meaningful impact in the healthcare technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - East Anglia Region in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Stryker as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Stryker and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Stryker’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer - East Anglia Region in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Stryker, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Stryker, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Stryker.
How to prepare for a job interview at Stryker
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Stryker offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Stryker but also helps you get a feel for whether you’d thrive in that environment.
