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For Companies At a Glance
- Tasks: Support Stryker products in joint replacement and robotic surgery, providing training and customer service.
- Company: Join Stryker, a global leader in medical technology, making healthcare better for millions.
- Benefits: Competitive salary, professional development, and the chance to impact patient outcomes.
- Why this job: Be part of a team that enhances surgical procedures and improves lives through innovative technology.
- Qualifications: 2 years of theatre or medical experience; strong communication and presentation skills required.
- Other info: Dynamic role based in Edinburgh with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Responsibilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business.
- This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics.
- Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
Minimum 2 years’ theatre or medical experience. Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important. Computer skills – MS Office, Excel etc. Presentation skills with modern presentation media. Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies
- High level communicator.
- Ability to work in a collaborative manner with colleagues and customers.
- Professional, disciplined, focused, and organised.
- Strong sense of responsibility.
- Ability to self-motivate, work under pressure and deal with challenge.
- Winning personality and extensive people skills.
- Actively seeks continuous self-improvement.
- Flexible to change.
Location
This role will predominantly be based in Edinburgh.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Product Support Specialist Manual and Robotic in Livingston employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist Manual and Robotic in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical field, especially those who have experience with Stryker products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get hands-on! If you can, volunteer or shadow in a theatre environment to gain more experience with joint replacement procedures and robotic surgery. This will not only boost your CV but also give you real-world insights that can impress during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your product knowledge. Understand the features and benefits of Stryker's offerings, especially in robotic surgery. Being able to discuss these confidently will show you're genuinely interested and knowledgeable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Stryker team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Product Support Specialist Manual and Robotic in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight any relevant theatre experience or medical training you have, and don’t forget to showcase your communication skills and ability to work collaboratively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting Stryker products and how your background aligns with the responsibilities outlined in the job description. Be genuine and let your personality come through.
Showcase Your Skills: In your application, emphasise your technical skills, especially with MS Office and presentation tools. If you have experience conducting training or workshops, make sure to mention that too, as it’s a key part of the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Stryker!
How to prepare for a job interview at Stryker
✨Know Your Products Inside Out
Make sure you have a solid understanding of Stryker's products, especially those related to joint replacement and robotic surgery. Familiarise yourself with the features, benefits, and clinical applications of these products so you can confidently discuss them during the interview.
✨Showcase Your Theatre Experience
Highlight your theatre or medical experience by sharing specific examples of how you've supported clinical staff in the past. Discuss any training you've provided or workshops you've conducted, as this will demonstrate your ability to engage with healthcare professionals effectively.
✨Demonstrate Your Communication Skills
As a Product Support Specialist, strong communication is key. Prepare to showcase your ability to convey complex information clearly and concisely. You might even want to practice explaining a product feature or procedure to a friend to ensure you're comfortable with your delivery.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations in the theatre or clinical environment. Think about challenges you've faced in the past and how you overcame them. This will show your problem-solving skills and your ability to work under pressure.
