At a Glance
- Tasks: Support Stryker products in joint replacement procedures and provide exceptional customer service.
- Company: Join a leading medical technology company dedicated to improving patient outcomes.
- Benefits: Flexible work environment, training opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for personal growth and development in the healthcare sector.
- Why this job: Be part of a team that enhances surgical excellence and supports healthcare professionals.
- Qualifications: Theatre experience or medical training preferred; strong communication and teamwork skills required.
The predicted salary is between 35000 - 45000 £ per year.
Work Flexibility: Field-based
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers. Please note there is an expectation to work one weekend day per month, with a TOIL day given in the same week.
Key Activities & Accountabilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
- Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
- Minimum 2 years’ theatre or medical experience is preferred.
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
- Computer skills – MS Office, Excel etc.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies
- High level communicator.
- Ability to work in a collaborative manner with colleagues and customers.
- Professional, disciplined, focused, and organised.
- Strong sense of responsibility.
- Ability to self-motivate, work under pressure and deal with challenge.
- Winning personality and extensive people skills.
- Actively seeks continuous self-improvement.
- Flexible to change.
Location
This role is within the Yorkshire Regions
Travel Percentage: 100%
Product Support Specialist in Leeds employer: Stryker
As a Senior Manager in Procare Services, you will join a dynamic and innovative team dedicated to transforming service delivery into a key driver of commercial success. Our company fosters a collaborative work culture that prioritises employee growth through continuous development opportunities and cross-functional partnerships, all while operating in a diverse and cross-cultural environment across the UK and Northern Europe. With a strong focus on performance metrics and customer outcomes, we offer a rewarding career path for those looking to make a meaningful impact in the healthcare technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Leeds
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Stryker.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Stryker.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Stryker, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Product Support Specialist in Leeds
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Stryker.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Stryker.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Stryker. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Stryker. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Stryker
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Stryker’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
