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- Tasks: Support surgeons with robotic arm applications and provide training during surgical procedures.
- Company: Leading medical technology company focused on innovative surgical solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across teams and grow your career.
- Why this job: Make a real difference in surgeries while working with cutting-edge technology.
- Qualifications: High school diploma required; prefer a degree in business or related field.
The predicted salary is between 30000 - 40000 £ per year.
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction.
Responsibilities
- Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to ensure ideal placement and precision.
- Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/Robotic Arm Interactive Orthopedic System, assisting the surgeon in pre-operative implant planning, implant sizing and positioning.
- Provide complete reports and associated metrics to management, direct supervisor, and the company's regulatory department detailing case reviews, services performed, and recommendations for product, documentation, and methodology improvements.
- Maintain and control local MAKO consigned equipment, instrument, implant, and disposables inventories, process sales orders, and provide forecast input to the District Sales Manager.
- Support company road-show demonstrations and 'Showsite' visits to provide potential customers with an opportunity to see the product in use and appreciate its clinical value.
- Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants.
- Provide prompt and accurate complaint reports per the requirements of Mako’s quality system.
- Solve product problems for customers in an expeditious manner.
- Provide case coverage at unassigned accounts.
- Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
- Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
- Collaborate with Sales Representatives and Marketing to increase public awareness.
- Obtain purchase orders for products consumed during surgical procedures, maintain and track consigned inventories of company products.
- Partner with other cross-functional teams in selling the clinical benefits of the company’s products, driving continuous account growth and case volume.
Qualifications
- High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study.
- Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word).
- Prefer 2+ years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry).
- Demonstrated knowledge of customer service principles and processes.
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance).
- Demonstrated problem solving and interpersonal communication skills.
- Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications.
- Demonstrated detail orientation.
Product Support Specialist in Hampshire employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Product Support Specialist role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to clinical product support. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with surgical procedures and customer training.
✨Tip Number 3
Showcase your problem-solving skills during interviews! Think of examples where you’ve tackled challenges in a technical environment. We want to see how you can apply those skills to support surgeons and OR staff effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Product Support Specialist in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight any relevant experience in clinical support, training, or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your experience with technical products or healthcare environments.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide solutions, especially in high-pressure situations like surgical procedures.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Stryker
✨Know Your Product Inside Out
Make sure you understand the company's robotic arm applications and associated equipment. Familiarise yourself with how they work, their benefits, and any common issues users might face. This will help you answer technical questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, especially related to training or supporting surgeons and OR staff. Think of examples from your past experiences where you successfully solved problems or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with various stakeholders. Practice explaining complex concepts in simple terms, as you may need to train non-technical staff. Highlight any previous experience where you've had to adapt your communication style to suit different audiences.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked with cross-functional teams in the past. Share examples of how you contributed to team goals and built strong relationships with colleagues. This will show that you're not just a lone wolf but someone who thrives in a team environment.