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- Tasks: Support surgeons with robotic arm applications and provide training during surgical procedures.
- Company: Leading medical technology company focused on innovative surgical solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate and grow within the healthcare industry.
- Why this job: Make a real difference in surgeries while working with cutting-edge technology.
- Qualifications: High school diploma required; prefer a degree in business or related field.
The predicted salary is between 30000 - 40000 £ per year.
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction.
Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to ensure ideal placement and precision. Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assist surgeon in preoperative implant planning, implant sizing and positioning.
Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements. Maintain and control local MAKO consigned equipment, instrument, implant and disposables inventories, process sales orders and provide forecast input to District Sales Manager.
Support company road-show demonstrations and 'Showsite' visits to provide potential customers with the opportunity to see product in use and appreciate its clinical value. Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants.
Provide prompt and accurate complaint reports per the requirements of Mako’s quality system. Solve product problems for customers in an expeditious manner. Provide case coverage at unassigned accounts. Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts. Collaborate with Sales Representatives and Marketing to increase public awareness. Obtain purchase orders for products consumed during surgical procedures and maintain and track consigned inventories of the company's products.
Partner with other cross-functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.
Qualifications:
- High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study.
- Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word).
- Prefer 2+ years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry).
- Demonstrated knowledge of customer service principles and processes.
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance).
- Demonstrated problem solving and interpersonal communication skills.
- Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications.
- Demonstrated detail orientation.
Locations
Product Support Specialist in Hampshire, Portsmouth employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of a Product Support Specialist. Focus on your experience with customer service and technical support, and don’t forget to highlight any relevant training or education.
✨Tip Number 3
Show up prepared! If you land an interview, research the company and its products thoroughly. Be ready to discuss how you can contribute to their success, especially in providing clinical support and enhancing customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Product Support Specialist in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Support Specialist. Highlight any relevant experience in clinical support, training, or customer service that aligns with what we’re looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences where you’ve solved problems or provided exceptional support, especially in a medical or technical environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the role and how your background makes you a perfect fit for our team at StudySmarter. Be genuine and let your personality come through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Stryker
✨Know Your Products Inside Out
Make sure you have a solid understanding of the company's robotic arm applications and associated equipment. Familiarise yourself with how these products work, their benefits, and any common issues users might face. This will help you answer technical questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations, especially related to customer support during surgical procedures. Think of examples from your past experience where you've successfully resolved issues or trained others. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with surgeons and OR staff. During the interview, demonstrate your ability to explain complex concepts clearly and concisely. Practice explaining the RIO System or similar technologies to someone without a technical background to showcase your skills.
✨Highlight Your Teamwork Experience
Collaboration is key in this role, so be ready to discuss how you've worked with cross-functional teams in the past. Share examples of how you've partnered with sales representatives or marketing teams to achieve common goals. This will show that you're a team player who can contribute to the company's success.