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For Companies At a Glance
- Tasks: Maintain and repair cutting-edge medical technology while ensuring top-notch service quality.
- Company: Join Stryker, a global leader in medical technologies dedicated to improving healthcare.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Why this job: Make a real difference in healthcare by working with innovative medical products.
- Qualifications: Degree in engineering or related fields; experience in medical electronics preferred.
- Other info: Engage with key stakeholders and enjoy varied work environments, from hospitals to workshops.
The predicted salary is between 36000 - 60000 £ per year.
What We Want
- Someone who is self-motivated, independent, adaptable and organised
- Someone who values relationships and contributes to a team culture
- Someone who prioritises the quality standard of their work
What You Will Do
- Maintain a professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
- Deliver technical assistance and documentation to internal and external customers.
- Repair and check electronic/mechanical Stryker products.
- Do annual check and calibration according to MDR on customer site.
- Fulfil Service contracts with planned maintenances.
- Installation of Stryker systems on customer site (e.g. Integrated OR).
- Software & Hardware Upgrades.
- Delivery of technical Training to internal & external.
- Efficient and thorough documentation of service activities for internal and external reference.
- Scheduling of Customer visits in cooperation with Customer service.
- Ensure traceability of all field-based Stryker products through reporting tools.
- Attend team meetings, deliver presentations to encourage team development.
- Give technical support to Product Managers and sales staff.
- Give technical support to Customers and Sales Department.
- Give IT support on certain instruments.
- Escalate opportunities and issues appropriately.
- Ensure excellent follow-up on all customer initiated issues.
- Ensure service provided is invoiced if not under warranty.
Working conditions
- Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres.
- Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff.
- Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Job Dimensions
- Responding to Service Complaints as defined.
- Turn around time for repairs.
- Profitability of the field service business.
- Individual objectives as defined annually.
What You Need
- Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects.
- Fluency in both spoken and written (technical and medical) English.
- Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
- Good skills in local language.
Experience Preferred
- 3 years experience in medical electronics, combined with good mechanical skills.
- Minimum 2 years experience in a field service environment.
- IT experience on administrative and technical level.
Competencies (skills, Knowledge, Requirements)
- Service minded.
- Organised.
- Independent.
- Quality confident.
- Persistent.
- Good perception.
- Polite.
- Accurate.
- Positive.
- Loyal.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Field Service Engineer West London & Surrounding Counties employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer West London & Surrounding Counties
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical electronics field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss how you've tackled challenges in previous roles, especially in a field service environment. Show them you're not just about fixing equipment but also about building relationships!
✨Tip Number 3
Don’t forget to showcase your adaptability! In this role, you'll be working in various settings, so share examples of how you've successfully navigated different environments or situations in the past. This will highlight your ability to thrive in diverse scenarios.
✨Tip Number 4
Finally, apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Field Service Engineer West London & Surrounding Counties
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about being a Field Service Engineer and how you can contribute to our team culture.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in medical electronics and field service. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stryker
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical electronics and Stryker products. Be ready to discuss your experience with repairs, maintenance, and installations, as well as any relevant software and hardware upgrades you've handled.
✨Showcase Your People Skills
Since this role involves engaging with various stakeholders like theatre staff and procurement teams, be prepared to share examples of how you've built relationships in previous roles. Highlight your service-minded approach and how you contribute to a positive team culture.
✨Demonstrate Your Organisational Skills
Field Service Engineers need to juggle multiple tasks, from scheduling customer visits to documenting service activities. Bring examples of how you've successfully managed your time and prioritised tasks in past positions to show you're organised and adaptable.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in the field and how you resolved them, especially regarding service complaints or technical issues. This will demonstrate your accountability and quality standards.
