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For Companies At a Glance
- Tasks: Maintain and repair cutting-edge medical technology while ensuring top-notch service quality.
- Company: Join Stryker, a global leader in medical technologies making healthcare better.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Why this job: Make a real impact on patient care with innovative medical solutions.
- Qualifications: Degree in engineering or related field; experience in medical electronics preferred.
- Other info: Engage with key stakeholders and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Permanent contract in North East England (Middlesborough, North Allerton, Darlington).
What We Want:
- Self‑motivated, independent, adaptable and organized
- Values relationships and contributes to a team culture
- Prioritizes high‑quality standards of work
What You Will Do:
- Maintain profitable repair and preventive maintenance service for Stryker products while ensuring compliance with the quality system and manufacturer specifications.
- Deliver technical assistance and documentation to internal and external customers.
Accountability:
- Repair and inspect electronic/mechanical Stryker products
- Perform annual checks and calibrations according to MDR on customer site
- Fulfill service contracts with planned maintenance
- Install Stryker systems on customer site (e.g., Integrated OR)
- Software & hardware upgrades
- Deliver technical training to internal & external
Reporting:
- Efficient and thorough documentation of service activities
- Schedule customer visits in cooperation with Customer Service
- Ensure traceability of all field‑based Stryker products through reporting tools
- Attend team meetings, deliver presentations to encourage team development
Sales Support:
- Provide technical support to Product Managers and sales staff
- Support customers and sales department
- Provide IT support on certain instruments
- Escalate opportunities and issues appropriately
Head Office Support:
- Ensure excellent follow‑up on all customer‑initiated issues
- Ensure service provided is invoiced if not under warranty
Working Conditions:
- Work will take place in workshops, hospitals and theatres
- Engage with key customers and stakeholders (theatre staff, EBME staff, managers, CSSD staff, procurement and purchasing staff)
- Regular travel within the defined region; accommodation arranged per Stryker travel policy
Job Dimensions:
- Respond to service complaints as defined
- Turn‑around time for repairs
- Profitability of the field service business
- Individual objectives annually
What You Need:
- Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects
- Fluency in both spoken and written technical and medical English
- Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
- Good skills in local language
Experience:
- Preferred – 3 years experience in medical electronics with good mechanical skills
- Minimum – 2 years experience in a field service environment
- IT experience on administrative and technical level
Competencies:
- Service‑minded
- Organized
- Independent
- Quality confident
- Persistent
- Good perception
- Polite
- Accurate
- Positive
- Loyal
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Field Service Engineer - North East, England employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North East, England
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical electronics field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience! If you can, volunteer or take on freelance projects related to Stryker products. This not only boosts your CV but also shows potential employers that you're proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss how you've maintained high-quality standards in your previous roles and how you handle customer interactions. We want to see that you can communicate effectively with both technical and non-technical folks!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Stryker team and making a difference in healthcare.
We think you need these skills to ace Field Service Engineer - North East, England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in medical electronics and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team culture. Keep it engaging and personal – we love a bit of personality!
Showcase Your Technical Skills: Since this role involves a lot of technical work, make sure to showcase your IT knowledge and any hands-on experience you have with Stryker products or similar technologies. We want to know you can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Stryker
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical electronics and Stryker products. Be ready to discuss your experience with repairs, maintenance, and installations, as well as any relevant software and hardware upgrades you've handled.
✨Showcase Your People Skills
Since this role involves engaging with various stakeholders, be prepared to demonstrate your ability to build relationships. Share examples of how you've successfully collaborated with teams or provided excellent customer service in the past.
✨Be Organised and Adaptable
Highlight your organisational skills and adaptability during the interview. Discuss how you manage your time effectively, especially when scheduling customer visits and handling multiple tasks in a field service environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've had to troubleshoot issues or respond to service complaints, and be ready to explain your thought process and actions taken.
