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- Tasks: Support surgeons with pre-operative planning and deliver excellent customer service.
- Company: Join a leading medical technology company focused on improving lives.
- Benefits: Enjoy bonuses, healthcare, wellness programs, and a supportive team environment.
- Other info: Dynamic role with in-house training and opportunities for growth.
- Why this job: Make a real difference in healthcare while developing your skills and career.
- Qualifications: Clinical experience, tech-savvy, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Complete 101 and 201 training and develop an understanding of all basic procedures.
- Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.
- Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
- Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
- Observe and apply practices used to train and guide surgeons and hospital staff.
Account and Territory Management
- Assist in day-to-day coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
- Develop knowledge of hospital and account preferences to meet or exceed customer expectations.
- Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
- Complete all necessary account administration duties (e.g. Consignment audit, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure).
- Provide prompt and accurate complaint reports per quality and compliance system requirements.
- Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
- Build collaborative relationships with internal sales team members to achieve business objectives.
Qualifications
- Experience of working in a clinical role.
- Preferably experience of working within a theatre environment.
- Tech savvy and minded.
- A driven attitude, people focus and plenty of charisma.
- Computer skills, MS Office.
- Confident presentation skills.
- Excellent anatomy and physiology knowledge.
- Demonstrated high achiever who loves to learn and take on challenges.
- A background that demonstrates an ability to engage with others, influence, motivate and work hard.
- Valid UK Drivers license.
Benefits
- Ability to discover your strengths, follow your passion and own your own career.
- In-house product training program.
- Field sales training.
- Quality products that improve the lives of customers and patients.
- A winning team driven to achieve our mission and deliver remarkable results.
- Coworkers committed to achieving more and winning the right way.
- Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gym and restaurant; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
- In line with the requirements of the role, you will also receive a mobile phone, iPad, laptop, and company car or car allowance.
Product Support Specialist, Upper Extremities - South West in Devon employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist, Upper Extremities - South West in Devon
✨Tip Number 1
Get to know the company inside out! Research Stryker's products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your past experiences align with the responsibilities of a Product Support Specialist and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Product Support Specialist, Upper Extremities - South West in Devon
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about becoming a Product Support Specialist and how your background aligns with our mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in clinical roles or theatre environments. We love seeing how your skills can directly contribute to our team and the impact you can make!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the position. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stryker
✨Know Your Stuff
Make sure you’ve done your homework on Stryker’s products, especially the implants and instrumentation related to upper extremities. Familiarise yourself with the clinical benefits and be ready to discuss how they can impact patient outcomes.
✨Showcase Your People Skills
This role is all about building relationships, so be prepared to share examples of how you've successfully engaged with surgeons or hospital staff in the past. Highlight your charisma and ability to foster trust and collaboration.
✨Demonstrate Your Tech Savvy
Since you'll be using proprietary software for pre-operative planning, it’s crucial to show that you’re comfortable with technology. Mention any relevant experience you have with similar systems or your quick learning abilities when it comes to new tools.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations in a clinical environment. Think of specific scenarios where you’ve had to adapt quickly or support a team during a procedure, and be ready to discuss them.