b Overview /b p As a field-based Clinical Product Support Specialist, you will empower surgeons and OR staff with training and hands-on guidance for the MAKO Robotic Arm system. You support preoperative planning, intraoperative assistance, and post-procedure feedback to optimize outcomes. You collaborate with sales and clinical teams to drive product adoption while ensuring compliance and quality. This role blends clinical training, technical troubleshooting, and inventory management across Exeter, Plymouth, and Torbay. /p b Pay / Benefits /b ul li comprehensive benefits package /li /ul b Responsibilities /b ul li Provide on-site clinical/technical support during surgical procedures using the MAKO system and related equipment. /li li Train physicians and hospital staff on MAKO system operation, accessories, disposables and implants; deliver ongoing in-services and education. /li li Prepare pre-operative planning with proprietary software and assist implant sizing/positioning. /li li Maintain MAKO consigned equipment, inventories, and process sales orders; contribute forecasting input. /li li Generate complete case reports, service notes, and recommendations for product/process improvements. /li li Support sales plan execution and growth of MAKO utilization by current and prospective surgeons; build relationships with key OR staff. /li li Collaborate with Sales and Marketing to raise awareness and obtain purchase orders; support account management of key centres. /li li Provide prompt complaint reports per MAKO quality system requirements and resolve product issues expediently. /li li Cover unassigned accounts as needed and provide case coverage; travel up to 80% of the time. /li /ul b Key requirements /b ul li High School diploma /li li Prefer Bachelor’s Degree in business or related technical field /li li 2+ years’ in sales/technical environment (medical/pharma/healthcare) /li li Experience with ERP systems and Microsoft Access, Excel and Word /li li Knowledge of customer service principles and processes /li li Strong problem solving and interpersonal communication skills /li li Ability to analyze specifications and assist customers in product selection /li li Attention to detail /li /ul ul li customer-focused /li li interpersonal communication /li li problem solving /li li ERP systems /li li Microsoft Access /li li Excel /li /ul
Product Support Specialist in Devon employer: Stryker
Stryker is an exceptional employer that fosters a dynamic and supportive work culture, empowering its employees to excel in their roles as Territory Sales Executives. With a strong emphasis on professional development and growth opportunities, Stryker provides comprehensive training and resources to help you build lasting relationships with key surgeons while driving market success in the vibrant regions of Exeter, Torbay, and Plymouth. Join us to be part of a team that values innovation, collaboration, and making a meaningful impact in the healthcare industry.
