At a Glance
- Tasks: Provide clinical support during surgeries and train medical staff on robotic systems.
- Company: Leading medical technology company focused on innovative surgical solutions.
- Benefits: Flexible work environment, competitive pay, and opportunities for professional growth.
- Other info: 70% travel involved; dynamic role with strong team collaboration.
- Why this job: Make a real difference in surgeries while working with cutting-edge technology.
- Qualifications: High school diploma required; prefer a degree in business or related field.
The predicted salary is between 35000 - 45000 £ per year.
Work Flexibility: Field-based
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction. Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to ensure ideal placement and precision.
Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning. Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements. Maintain and control local MAKO consigned equipment, instrument, implant and disposables inventories, process sales orders and provide forecast input to District Sales Manager.
Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value. Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants. Provide prompt and accurate complaint reports per the requirements of Mako’s quality system. Solve product problems for customers in an expeditious manner. Provide case coverage at unassigned accounts.
Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons. Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts. Collaborate with Sales Representatives and Marketing to increase public awareness. Obtain purchase orders for products consumed during surgical procedures and maintain and track consigned inventories of company's products. Partner with other cross-functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.
Qualifications:
- High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study.
- Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word).
- Prefer 2+ years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry).
- Demonstrated knowledge of customer service principles and processes.
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance).
- Demonstrated problem solving and interpersonal communication skills.
- Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications.
- Demonstrated detail orientation.
Travel Percentage: 70%
Product Support Specialist in Chichester employer: Stryker
As a Product Support Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company offers comprehensive training programmes, flexible field-based work arrangements, and the opportunity to make a meaningful impact in the healthcare sector by enhancing surgical procedures with cutting-edge technology. Join us to be part of a collaborative culture that values innovation and fosters strong relationships with medical professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Chichester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to product support and customer service. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm and keeps you on their radar as they make their decision.
We think you need these skills to ace Product Support Specialist in Chichester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Product Support Specialist role. Highlight any relevant experience in clinical support, training, or customer service to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Don't forget to mention any specific experiences with robotic systems or surgical environments.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide solutions, especially in high-pressure situations like surgical procedures.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Stryker
✨Know Your Product Inside Out
Make sure you understand the company's robotic arm applications and associated equipment. Familiarise yourself with how they work, their benefits, and any common issues users might face. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations, especially related to customer support during surgical procedures. Think of examples from your past experiences where you successfully resolved issues or trained others, and be ready to share these stories.
✨Showcase Your Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with surgeons and OR staff. Practice explaining complex concepts in simple terms. During the interview, focus on clear and concise communication to show that you can convey important information effectively.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in previous roles. Highlight your analytical skills and how you approach problem-solving, especially in high-pressure environments like surgical settings. This will show that you're capable of providing prompt and accurate support when it matters most.
