At a Glance
- Tasks: Support quality improvement through data analysis and customer complaint handling.
- Company: Join Stryker, a global leader in medical technologies making healthcare better.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Other info: Temporary contract based in Belfast with opportunities to work with regulatory agencies.
- Why this job: Make a real impact on patient outcomes while developing your skills.
- Qualifications: Level 6 qualification in science or engineering; 0-2 years experience preferred.
The predicted salary is between 25000 - 35000 £ per year.
What you will do
- Support all necessary reporting activities related to the complaint handling
- Gather and analyse Post Market trending data (e. g. Q, service reports, complaints, MDR/MIR) to identify opportunities for quality improvement
- Present Post Market trending data to the business
- Monitor compliance to Quality Procedures and Quality System Regulations and update as necessary.
- Support field action related activities i. e., investigations, PFAA, HHEs, etc.
- Support internal and external audits (FDA, ISO, MDSAP etc.)
- Provide outstanding customer support with investigation updates to internal and external customers
- Support and communicate with complaint handling function to ensure trending information is accurate and up to date
- Lead and/or support NC and CAPA process and NC and CAPA investigations
- Provide post-market input and feedback on safety, durability, craftsmanship, and reliability design input specifications for Quality report, design reviews, risk analysis, and customer research.
- Conduct/Update risk analyses and track all findings, along with development of Risk Management portfolio, as required.
What you will need
- Level 6 qualification in a science, engineering or related discipline.
- 0- 2 years of related experience required.
- Experience in interacting with regulatory agencies (FDA, Mo H, TUV, etc.) desired.
- Temporary Contract
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
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We think you need these skills to ace Customer Quality Engineer in Belfast
Data Analysis
Quality Improvement
Complaint Handling
Regulatory Compliance
Internal and External Audits
Customer Support
Non-Conformance (NC) Process
