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- Tasks: Support Stryker products in joint replacement procedures and provide exceptional customer service.
- Company: Join a leading medical technology company focused on innovation and excellence.
- Benefits: Flexible field-based role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by supporting cutting-edge robotic surgery.
- Qualifications: 2 years of theatre or medical experience preferred; strong communication skills essential.
- Other info: Dynamic team environment with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Work Flexibility: Field-based
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best‑in‑class specialist support with procedural excellence. Additional responsibilities include working with the local sales team to coordinate training and events and managing day‑to‑day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business.
- This could include organising and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics.
- Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and / or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
Minimum 2 years’ theatre or medical experience. Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important. Computer skills – MS Office, Excel etc. Presentation skills with modern presentation media. Workshop / product demonstration skills including anatomy and physiology knowledge base.
Competencies
- High level communicator.
- Ability to work in a collaborative manner with colleagues and customers.
- Professional, disciplined, focused, and organised.
- Strong sense of responsibility.
- Ability to self‑motivate, work under pressure and deal with challenge.
- Winning personality and extensive people skills.
- Actively seeks continuous self‑improvement.
- Flexible to change.
Location
This role is within the West Midlands team.
Travel Percentage: 80%
Product Support Specialist Robotic & Manuel in Walsall employer: Stryker UK Limited
Contact Detail:
Stryker UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist Robotic & Manuel in Walsall
✨Tip Number 1
Network like a pro! Get out there and connect with people in the medical field, especially those who work with Stryker products. Attend industry events, workshops, or even local meet-ups to make those valuable connections that could lead to your next opportunity.
✨Tip Number 2
Show off your skills! If you’ve got theatre experience or product knowledge, don’t be shy about it. Use social media or professional platforms to share insights, tips, or even case studies related to robotic surgery and joint replacements. This will position you as a knowledgeable candidate.
✨Tip Number 3
Practice makes perfect! Before any interviews, rehearse common questions related to product support and customer service. Think about how you can demonstrate your understanding of Stryker’s products and your ability to train others effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Product Support Specialist Robotic & Manuel in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight your theatre experience and any relevant training you've had in a medical environment. We want to see how your background aligns with our mission at Stryker!
Showcase Your Skills: Don’t forget to showcase your communication and presentation skills! Since this role involves training and supporting clinical staff, we’re keen to see examples of how you’ve effectively communicated complex information in the past.
Be Specific in Your Cover Letter: In your cover letter, be specific about why you want to join Stryker and how you can contribute to our team. Mention your understanding of the local healthcare environment and how you can help us deliver exceptional service to our customers.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Stryker UK Limited
✨Know Your Products Inside Out
Make sure you have a solid understanding of Stryker's products, especially those related to joint replacement and robotic surgery. Familiarise yourself with the features, benefits, and clinical applications of these products so you can confidently discuss them during the interview.
✨Showcase Your Theatre Experience
Highlight your previous theatre or medical experience, as this is crucial for the role. Be prepared to share specific examples of how you've supported clinical teams or managed inventory in a surgical environment, demonstrating your ability to thrive under pressure.
✨Demonstrate Your Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with both customers and colleagues. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've successfully collaborated with teams in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations in the theatre. Think of examples where you've had to adapt quickly or manage challenges, and be ready to explain your thought process and outcomes.
