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- Tasks: Support Stryker products in joint replacement procedures and provide training to clinical staff.
- Company: Join Stryker, a leader in medical technology, dedicated to improving patient outcomes.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Be part of a mission-driven company that values ethics and customer service excellence.
- Qualifications: 2 years of theatre or medical experience preferred; strong presentation and people skills required.
- Other info: This role involves 80% travel within the South East region.
The predicted salary is between 36000 - 60000 £ per year.
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The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Education
- Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience
- Minimum 2 years’ theatre or medical experience.
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills including anatomy and physiology knowledge base.
- Ability to work in a collaborative manner with colleagues and customers.
- Professional, disciplined, focused, and organised.
- Strong sense of responsibility.
- Ability to self-motivate, work under pressure and deal with challenge.
- Winning personality and extensive people skills.
- Actively seeks continuous self-improvement.
- Flexible to change.
Location
- This role is within the South East team Ideal location, South coast East Hampshire – West Sussex.
Travel Percentage: 80%
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Product Support Specialist employer: Stryker UK Limited
Contact Detail:
Stryker UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Familiarise yourself with Stryker's product range, especially the Mako robotic surgery system. Understanding the technical aspects and benefits of these products will help you engage effectively with clinical customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the medical field, particularly those who have experience with joint replacement procedures. Attend relevant workshops or conferences to build connections and gain insights that could be beneficial in your role as a Product Support Specialist.
✨Tip Number 3
Prepare to discuss your theatre experience and how it relates to the responsibilities of this role. Be ready to share specific examples of how you've supported clinical teams or managed inventory, as this will showcase your relevant skills and understanding of the healthcare environment.
✨Tip Number 4
Demonstrate your commitment to continuous self-improvement by mentioning any recent training or certifications related to medical devices or surgical procedures. This shows that you're proactive and dedicated to staying updated in a fast-paced industry.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in theatre or medical environments. Emphasise any specific skills related to joint replacement procedures and robotic surgery, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting clinical customers and your understanding of Stryker's products. Mention any previous experience with training or workshops, as this aligns well with the job responsibilities.
Showcase Your Skills: Highlight your presentation and workshop skills in your application. Provide examples of how you've successfully trained others or demonstrated products in the past, as this is a key part of the role.
Demonstrate Your Understanding: Research Stryker and its products thoroughly. In your application, mention your knowledge of the local healthcare environment and how you can contribute to the company's goals, particularly in the South East region.
How to prepare for a job interview at Stryker UK Limited
✨Showcase Your Theatre Experience
Make sure to highlight any relevant theatre or medical experience you have. Discuss specific situations where you've supported surgical procedures, as this will demonstrate your understanding of the clinical environment and the role's requirements.
✨Demonstrate Product Knowledge
Familiarise yourself with Stryker products, especially those related to joint replacement and robotic surgery. Be prepared to discuss their features, benefits, and clinical applications, as this will show your commitment to providing exceptional support.
✨Emphasise Team Collaboration
Since the role involves working closely with sales teams and healthcare professionals, share examples of how you've successfully collaborated in the past. Highlight your ability to communicate effectively and build strong relationships with colleagues and customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to manage challenges in a clinical setting, and be ready to explain how you approached them while maintaining professionalism and integrity.
