Overview
Senior Manager, ProCare Services – UKI & Northern Europe – will shape and lead a high‑impact technical service organisation across UKI and Northern Europe, transforming service into a driver of commercial success and customer loyalty. This role blends operational leadership with strong commercial influence, partnering across teams to deliver measurable growth, improve customer outcomes, and build a scalable, high‑performing service model in a complex, cross‑cultural environment.
Responsibilities
- Drive service contract revenue growth and renewal rates.
- Partner with business unit leaders and cross‑functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes.
- Lead field service and workshop operations across UKI and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability.
- Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development.
- Define and track operational and commercial performance metrics.
- Improve service execution and customer experience performance by optimising processes across repair centres and field operations.
- Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams.
Qualifications
Required qualifications
- Minimum 10 years of experience in technical services, service operations, or customer operations leadership.
- Minimum 5 years of experience managing people, including leadership of field service or technical teams.
- Demonstrated experience managing profit and loss (P&L) and service‑related financial performance.
- Fluency in English.
Preferred qualifications
- Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment.
- Minimum 3 years of experience managing multi‑country or regional operations across Europe.
Additional Information
- Location: UKI or Northern Europe (regional role; cross‑cultural scope).
- Work arrangement: Hybrid / in‑region role.
- Travel up to 25% of work time.
- People management responsibility: Yes (including regional teams and indirect/distributor management).
Senior Manager, Procare Services - UK&I and Northern Europe in Newbury employer: Stryker UK Limited
At Stryker, we pride ourselves on being a purpose-driven organisation that is dedicated to improving healthcare outcomes. As a Clinical Specialist in the UK&I region, you will benefit from a collaborative work culture that fosters professional growth and offers competitive benefits, including bonuses, wellness programs, and development opportunities. With a focus on meaningful impact, you'll engage with clinical stakeholders and have access to essential tools and resources to excel in your role while enjoying a dynamic work environment.
