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- Tasks: Support surgeons with innovative medical devices and ensure successful surgical outcomes.
- Company: Join Stryker, a leading medical technology company making healthcare better.
- Benefits: Competitive salary, bonuses, healthcare, and comprehensive rewards package.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, tech-savvy, and a passion for learning.
- Other info: Enjoy hands-on training, travel opportunities, and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Work Flexibility: Field-based
Why join Stryker? Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare.
In this role you will develop the skills and certifications necessary to optimally perform in this technical and clinical role. Gain hands-on training and experience on the use of Stryker’s products, specific to Trauma portfolio including: Nailing (Gamma 4 & T2/T2 Alpha), Plating and External Fixation to ensure successful surgical outcomes. Provides clinical product support to all end users and on-site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training, ongoing in-services, and customer education to assigned accounts. The mission is to grow Stryker's Trauma & Extremities business by promoting clinical products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.
Responsibilities:
- Always demonstrate outstanding ethics. Treat customers and employees with respect, represent the company in the best possible light.
- Communicate essential benefits of products and their clinical applications.
- Act with integrity and reactively deliver on commitments within the required timescales.
- Construct a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM.
- Develop rapport. Understand the importance of relationships in selling. Use open questioning techniques to ascertain customer needs and have good working knowledge of key brands to open opportunities for the sales team to sell.
- Use customer troubleshooting opportunities to grow and protect the business.
- Understand that there are multiple stakeholders in the decision-making process and ask appropriate questions to identify the stakeholders.
- Achieve sales results in line with the annual sales target and KPI metrics.
- Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments.
- Market observations to strengthen own position and constant analysis of responsible area.
- Address challenges with the customer and develop solutions (with support of RSM/Sales Team).
- Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills.
- Administration of IT based customer database/CRM-Tool.
Clinical/Technical Expertise:
- Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
- Educate surgeons and staff on the clinical benefits of the enabling technology and best practices with confidence, enthusiasm and respect.
- Complete 101 and 201 training and develop an understanding of all basic manual procedures.
- Develop ability to competently cover complex primary and revision procedures.
What you need:
- Excellent communication skills.
- Aptitude for learning.
- Analytical and planning skills.
- Flexible approach to work to adapt to changes.
- Strong teamwork and networking skills.
- Computer skills, MS Office.
- Tech savvy and minded.
- Experience of working in theatre would be beneficial.
- Willingness to travel and occasional weekend work.
- Positive attitude, a 'can do' solution orientated approach to succeed.
- Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus.
- High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare.
- An interest in anatomy and physiology.
- Valid UK drivers license.
What do we offer in return?
- Ability to discover your strengths, follow your passion and own your own career.
- In-house product training program.
- Quality products that improve the lives of customers and patients.
- A winning team driven to achieve our mission and deliver remarkable results.
- Coworkers committed to achieving more and winning the right way.
- A comprehensive total rewards package.
- Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gyms and restaurants; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
- In line with the requirements of the role, you will also receive a mobile phone, iPad, laptop, and company car or car allowance.
Who are we?
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world.
Travel Percentage: 90%
Product Support Specialist, Trauma - North East in Darlington employer: Stryker UK Limited
Contact Detail:
Stryker UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist, Trauma - North East in Darlington
✨Tip Number 1
Get to know the company inside out! Research Stryker's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in making a difference in healthcare.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Product Support Specialist. Highlight your communication skills and any relevant experience in theatre or customer support to stand out.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Product Support Specialist, Trauma - North East in Darlington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Specialist role. Highlight your relevant experience, especially in technical support and customer service, to show us you’re the right fit for Stryker.
Showcase Your Skills: We want to see your excellent communication skills and analytical abilities shine through. Use specific examples from your past experiences to demonstrate how you've successfully tackled challenges or supported customers.
Be Authentic: Let your personality come through in your application. We value integrity and a positive attitude, so don’t be afraid to share your passion for healthcare and how you can contribute to our mission at Stryker.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Stryker UK Limited
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Stryker's Trauma portfolio. Familiarise yourself with the key products like Nailing (Gamma 4 & T2/T2 Alpha), Plating, and External Fixation. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Demonstrate Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated complex information in past roles, especially in high-pressure situations like surgical environments.
✨Showcase Your Problem-Solving Abilities
Be ready to share examples of how you've tackled challenges in previous jobs. Think about times when you resolved technical issues or improved customer satisfaction. This will highlight your analytical skills and your ability to think on your feet, which are essential for a Product Support Specialist.
✨Build Rapport and Ask Questions
During the interview, focus on building a connection with your interviewers. Use open-ended questions to engage them and demonstrate your understanding of the importance of relationships in sales. This will show that you're not just interested in the job, but also in the people you'll be working with.
