Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for all technical support queries and product issues.
- Company: Join Stryker, a leading medical technology company dedicated to improving healthcare.
- Benefits: Enjoy hybrid work flexibility and a supportive team environment.
- Why this job: Make a real impact by helping customers and enhancing their experience with our products.
- Qualifications: Level 3 qualification or equivalent, plus 2 years in Technical Support.
- Other info: Opportunity to develop skills in a regulated industry and work with innovative technology.
The predicted salary is between 30000 - 42000 £ per year.
Work Flexibility: Hybrid or Onsite
12 months Fixed Term Contract Position Summary
To offer a professional communication link between Stryker and our customer base for all technical support activities. Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responding with the appropriate action, providing answers, requested documents and replacements where appropriate.
What you will do:
-
Act as first point of contact for all technical enquiries and reported product problems.
-
Maintain the Technical Support and Returns (RPA) systems and records to satisfy customer technical issues, using verbal/printed information, troubleshooting, product assessment, product upgrade and product replacement as appropriate.
-
Support the expedited handling/investigation of complaint issues and ensure the appropriate handling of returned products related to technical support issues.
-
Develop and maintain procedures, checklists, and other document tools to support/streamline the technical support function.
-
Maintain the device tracking system.
-
Support Field Correction (recall) activities as needed.
-
Ensure excellent follow-up on all customer-initiated issues.
-
Process material through decontamination area.
-
Maintain systems for the receipt and recording of customer complaints.
-
Build relationships and fosters teamwork with team members, leadership and individuals within other departments.
-
Assist in the generation of TSR, Returns trending for TRB.
-
Assist with activities to improve compliance (regulatory and QMS)
What you need:
-
Minimum Qualification: Level 3 qualification, or equivalent.
-
2 years of related experience, ideally within Technical Support.
-
Familiar in working with Microsoft Office and ERP Systems
-
Strong communication skills; both verbal and written
-
Experience in ISO 13485 and regulated industry experience is desirable.
-
Experience in managing daily workloads, continuous improvement initiatives such as process, quality, customer experience or productivity projects,
-
Service and solution oriented
-
Good at networking and communication
-
Ability to work independently and meet deadlines.
-
Occasional lifting – up to 30 pounds
Travel Percentage: 0% #J-18808-Ljbffr
Technical Customer Support employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support
✨Tip Number 1
Familiarise yourself with Stryker's products and services. Understanding the technical aspects of what we offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Being able to explain complex information clearly and concisely is crucial for this role, so practice articulating technical concepts in simple terms.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which can help you tailor your approach and show that you understand the job's demands.
✨Tip Number 4
Prepare for potential scenario-based questions during interviews. Think about how you would handle specific technical issues or customer complaints, as demonstrating your problem-solving skills will be key to landing this job.
We think you need these skills to ace Technical Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any specific achievements or projects that demonstrate your problem-solving skills and ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Technical Customer Support role at Stryker. Mention your familiarity with Microsoft Office and ERP systems, and how your previous experience aligns with the responsibilities outlined in the job description.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples of how you've successfully resolved customer issues in the past. This could be through direct communication or by developing procedures that improved customer satisfaction.
Highlight Continuous Improvement Initiatives: If you have experience with continuous improvement initiatives, make sure to mention it. Discuss any projects where you contributed to enhancing processes, quality, or customer experience, as these are key aspects of the role.
How to prepare for a job interview at Stryker Group
✨Know the Product Inside Out
Make sure you have a solid understanding of the products you'll be supporting. Familiarise yourself with common technical issues and solutions, as well as the company's product range. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
Since this role involves liaising between customers and internal departments, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated complex information in previous roles, both verbally and in writing.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking and troubleshooting skills.
✨Emphasise Teamwork and Relationship Building
This position requires collaboration with various teams. Share experiences that illustrate your ability to work well in a team environment and build relationships across departments. Highlight any initiatives you've taken to foster teamwork or improve customer satisfaction.
