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For Companies At a Glance
- Tasks: Support surgical procedures with Stryker equipment and provide technical training to clinical staff.
- Company: Join Stryker, a leading medical technology company dedicated to improving healthcare.
- Benefits: Enjoy a permanent contract, professional development opportunities, and a collaborative work environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic team.
- Qualifications: Degree in Biomedical or Mechanical Engineering and 1-2 years of experience in a medical setting.
- Other info: Be part of a supportive culture that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ProCare Onsite Specialist
Contract: Permanent Contract
Position Location: Based primarily in University College London Hospital.
Main function of job:
- Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment.
- Responsible for troubleshooting and maintaining the overall status of Stryker equipment.
- Show evidence of improving systems/processes within the Managed Service Account to improve the service offered.
- Provide education for clinical staff on the use and operation of Stryker equipment.
- Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.
- Be able to be a mentor to new starters in the account, demonstrating a depth of knowledge of the role and “best practices” as well as able to offer training and support.
Duties / responsibilities:
- Provide technical support for all Stryker equipment.
- Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.
- Follow up on any process/system improvements with thorough analysis and ability to evaluate success.
- Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises.
- Provide a strong communication link between the customer and all Sales Managers across the franchises.
- Work closely with the Technical Services team to organise loaners and where necessary carry out upgrades on equipment within the account.
- Facilitate training sessions for Theatre Staff on Medsurg equipment and aid in the training of other Stryker products.
- Provide live link support for live surgery cases ensuring all equipment is fully functional and tested.
- Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed.
- Be able to train new members of Managed Services on the role.
- Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems.
- Maintain and update the Managed Service handbook.
- Produce a monthly service report and record KPI data.
- General administration such as keeping track of items sent back for repair, organising couriers etc.
What you will need:
- Qualification in Biomedical or Mechanical Engineering, or an Engineering discipline-based degree.
Experience required:
- Have 1-2 years’ experience in Medical environment or experience with medical equipment.
- Experience in a Hospital would be desired.
Specialist training required:
- Product training.
- Theatre Skills.
Any other particular aptitude / skill required:
- Excellent communication skills.
- Customer focused and service orientated.
- Analytical and exhibits original thinking.
- Innovative and drive for continuous improvement.
- Highly disciplined individual.
- Organised.
- Articulate and literate.
- Team player.
Onsite Specialist, London employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Specialist, London
✨Tip Number 1
Familiarise yourself with Stryker's Medsurg product portfolio. Understanding the technical aspects and applications of their equipment will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the medical equipment field, especially those who have experience with Stryker products. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or systems in previous roles. Highlighting your analytical skills and innovative thinking will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain complex technical information to non-technical staff. This is crucial for the role, as you'll be providing training and support to clinical staff.
We think you need these skills to ace Onsite Specialist, London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Onsite Specialist position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in a medical environment or with medical equipment. Mention specific examples where you've provided technical support or training, as these are key aspects of the role.
Showcase Communication Skills: Since excellent communication is crucial for this position, provide examples in your application that demonstrate your ability to communicate effectively with clinical staff and other stakeholders. This could include instances where you've facilitated training sessions or improved processes.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Discuss your passion for continuous improvement and how you can contribute to enhancing the service offered at Stryker.
How to prepare for a job interview at Stryker Group
✨Know Your Medsurg Products
Make sure you have a solid understanding of the Medsurg product portfolio. Be prepared to discuss specific products and how they are used in surgical procedures, as well as any troubleshooting experiences you've had.
✨Demonstrate Your Analytical Skills
Be ready to showcase your ability to analyse processes and systems. Think of examples where you've identified areas for improvement and how you implemented changes successfully.
✨Highlight Your Communication Skills
Since this role involves liaising with various stakeholders, emphasise your communication skills. Prepare examples of how you've effectively communicated technical information to non-technical staff or collaborated with teams.
✨Show Your Mentorship Experience
If you've had experience mentoring or training others, be sure to mention it. Discuss how you approach teaching new staff about equipment and best practices, as this is a key part of the role.
