Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maintain and repair Stryker equipment while providing top-notch customer support.
- Company: Join a leading medical technology company with a focus on innovation.
- Benefits: Competitive pay, professional development, and a chance to make a real difference.
- Why this job: Be part of a team that enhances surgical procedures and improves patient care.
- Qualifications: 1-2 years in a medical environment and strong communication skills required.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Onsite Service Engineer based in Glasgow
What you will do
- The Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
- He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.
- Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment.
- Responsible for trouble shooting and maintaining the overall status of Stryker equipment.
- Show evidence of improving systems/processes within the Managed Service Account to improve the service offered.
- Provide education for clinical staff on the use and operation of Stryker equipment.
- Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.
- Provide technical support for all Stryker equipment.
- Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.
- Follow up on any process/system improvements with thorough analysis and ability to evaluate success.
- Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises.
- Provide a strong communication link between the customer and all Sales Managers across the franchises.
- Work closely with the Technical Services team to organise repairs/ loaners and where necessary carry out upgrades on equipment within the account.
- Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed.
- Be able to train new members of Managed Services on the role.
- Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems.
- Maintain and update the Managed Service handbook.
- Produce a monthly service report and record KPI data.
- General administration such as keeping track of items sent back for repair, organising couriers etc.
What you will need
Experience desirable
- Have 1-2 years’ experience in Medical environment or experience with medical equipment.
Specialist training required
- Product training.
- Theatre Skills.
Any other particular aptitude / skill required
- Excellent communication skills.
- Customer focused and service orientated.
- Analytical and exhibits original thinking.
- Innovative and drive for continuous improvement.
- Highly disciplined individual.
- Organised.
- Articulate and literate.
- Team player.
Pay rate will not be below any applicable local minimum wage rates.
#J-18808-Ljbffr
Onsite Service Engineer - Glasgow employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Service Engineer - Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the medical equipment field, especially those who work with Stryker products. Attend industry events or join relevant online groups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of Medsurg products. Be ready to discuss how you can improve systems and processes, as well as share examples of your problem-solving skills in action.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate how you can effectively communicate with both technical teams and clinical staff. This will highlight your ability to bridge gaps and enhance service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Onsite Service Engineer - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the medical environment and with medical equipment. We want to see how your skills align with the role of an Onsite Service Engineer, so don’t hold back on showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to mention any experience you have in educating or training others, as that’s super important for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Stryker Group
✨Know Your Stuff
Make sure you have a solid understanding of Stryker’s Medsurg product portfolio. Brush up on the technical aspects and be ready to discuss how you can troubleshoot and maintain equipment. This will show that you're not just familiar with the products, but that you can think critically about them.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and internal teams, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex information or trained others. This will demonstrate your customer-focused approach and ability to work as part of a team.
✨Be Ready to Discuss Improvements
Prepare to talk about any past experiences where you've identified areas for improvement in processes or systems. Have specific examples ready that highlight your analytical skills and innovative thinking. This will show that you’re proactive and committed to continuous improvement.
✨Get Familiar with the Role's Responsibilities
Review the job description thoroughly and think about how your experience aligns with the responsibilities listed. Be prepared to discuss how you would organise Managed Service Meetings or produce service reports, showcasing your organisational skills and attention to detail.
