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For Companies At a Glance
- Tasks: Maintain and repair Stryker products while ensuring top-notch service quality.
- Company: Join a leading medical technology company with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development support.
- Why this job: Make a real difference in healthcare by working directly with medical professionals.
- Qualifications: Degree in engineering or related field; experience in medical electronics preferred.
- Other info: Dynamic role with varied work environments and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
What we want:
- Someone who is self-motivated, independent, adaptable and organised.
- Someone who values relationships and contributing to a team culture.
- Someone that prioritises the quality standard of their work.
What you will do:
- Maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
- Deliver technical assistance and documentation to internal and external customers.
- Repair and check electronic/mechanical Stryker products.
- Do annual check and calibration according to MDR on customer site.
- Fulfil Service contracts with planned maintenances.
- Installation of Stryker systems on customer site (e.g. Integrated OR).
- Software & Hardware Upgrades.
- Delivery of technical training to internal & external.
- Efficient and thorough documentation of service activities for internal and external reference.
- Scheduling of Customer visits in cooperation with Customer service.
- Ensure traceability of all field-based Stryker products through reporting tools.
- Attend team meetings, deliver presentations to encourage team development.
- Give technical support to Product Managers and sales staff.
- Give technical support to Customers and Sales Department.
- Give IT support on certain instruments.
- Escalate opportunities and issues appropriately.
- Ensure excellent follow-up on all customer initiated issues.
- Ensure service provided is invoiced if not under warranty.
Working conditions:
- Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres.
- Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff.
- Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Job Dimensions:
- Responding to Service Complaints as defined.
- Turnaround time for repairs.
- Profitability of the field service business.
- Individual objectives as defined annually.
What you need:
- Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects.
- Fluency in both spoken and written (technical and medical) English.
- Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
- Good skills in local language.
Experience:
- Preferred 3 years experience in medical electronics, combined with good mechanical skills.
- Minimum 2 years experience in a field service environment.
- IT experience on administrative and technical level.
Competencies (skills, knowledge, requirements):
- Service minded.
- Organised.
- Independent.
- Quality confident.
- Persistent.
- Good perception.
- Polite.
- Accurate.
- Positive.
- Loyal.
Field Service Engineer West London & Surrounding Counties employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer West London & Surrounding Counties
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical electronics field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss how you've tackled challenges in previous roles, especially in field service environments. Show them you're not just a tech whiz but also a team player!
✨Tip Number 3
Don’t forget to showcase your adaptability! In this role, you'll be working in various settings, so share examples of how you've successfully navigated different environments or customer needs in the past. It’ll show you're the perfect fit for the dynamic nature of the job.
✨Tip Number 4
Finally, apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance to stand out. Plus, we love seeing passionate applicants who are eager to join our team!
We think you need these skills to ace Field Service Engineer West London & Surrounding Counties
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your technical expertise, especially in medical electronics, and any relevant field service experience. We want to see how you fit into our team culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your motivation and adaptability. Tell us why you're excited about the role and how you can contribute to maintaining high-quality standards in our service. Keep it friendly and professional!
Showcase Your Technical Skills: Since this role involves working with Stryker products, make sure to mention any specific technical skills or experiences you have with similar equipment. We love seeing candidates who are confident in their abilities and can deliver top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Stryker Group
✨Know Your Stuff
Make sure you brush up on Stryker’s products and services. Understand the technical aspects of the role, especially around electronic and mechanical repairs. Being able to discuss specific examples from your experience will show that you're not just familiar with the theory but can apply it in practice.
✨Showcase Your Soft Skills
This role values relationships and teamwork, so be ready to share examples of how you've contributed to a team culture in the past. Highlight your adaptability and how you’ve maintained quality standards in your work, as these traits are crucial for success in this position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about times when you had to troubleshoot issues on-site or manage customer expectations. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of challenges you might face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.