Field Service Engineer - East Anglia Region in London

Permanent Contract Region: East Anglia Region. Norfolk, Cambridgeshire, Essex, down to North London Outskirts.

Portfolio: Wide portfolio including: Instrumentation, Sports Med, Operating Tables, Neptune Units, Camera Stacks, iSuites.

What we want:

• Someone who is self-mand, independent, adaptable and organised.
• Someone who values relationships and contributing to a team culture.
• Someone that prioritises the quality standard of their work.

What you will do:

• Maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
• Deliver technical assistance and documentation to internal and external customers.
• Repair and check electronic/mechanical Stryker products.
• Do annual check and calibration according to MDR on customer site.
• Fulfil Service contracts with planned maintenances.
• Installation of Stryker systems on customer site (e.g. Integrated OR).
• Software & Hardware Upgrades.
• Delivery of technical Training to internal & external.

Reporting:

• Efficient and thorough documentation of service activities for internal and external reference.
• Scheduling of Customer visits in cooperation with Customer service.
• Ensure traceability of all field-based Stryker products through reporting tools.
• Attend team meetings, deliver presentations to encourage team development.

Sales Support:

• Give technical support to Product Managers and sales staff.
• Give technical support to Customers and Sales Department.
• Give IT support on certain instruments.
• Escalate opportunities and issues appropriately.

Head office support:

• Ensure excellent follow-up on all customer initiated issues.
• Ensure service provided is invoiced if not under warranty.

Working conditions:

• Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres.
• Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff.
• Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

Job Dimensions:

• Responding to Service Complaints as defined.
• Turnaround time for repairs.
• Profitability of the field service business.
• Individual objectives as defined annually.

What you need:

• Degree in engineering or qualifications in the following areas: Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects.
• Fluency in both spoken and written (technical and medical) English.
• Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
• Good skills in local language.

Experience:

• Preferred 3 years experience in medical electronics, combined with good mechanical skills.
• Minimum 2 years experience in a field service environment.
• IT experience on administrative and technical level.

Competencies (skills, knowledge, requirements):

• Service minded.
• Organised.
• Independent.
• Quality confident.
• Persistent.
• Good perception.
• Polite.
• Accurate.
• Positive.
• Loyal.