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For Companies At a Glance
- Tasks: Maintain and repair Stryker products while ensuring top-notch service quality.
- Company: Join a leading medical technology company with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development support.
- Why this job: Make a real difference in healthcare by working directly with medical professionals.
- Qualifications: Degree in engineering or related field and experience in medical electronics required.
- Other info: Dynamic role with extensive travel and opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Work Flexibility: Field-based Field Service Engineer – Permanent contract South West England (Cornwall, Devon, Somerset and Dorset)
What we want
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What you will do
To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers.
Accountability
Time rate in %
- Service Responsibility 60%
- Repair and check electronic / mechanical Stryker products
- Do annual check and calibration according to MDR on customer site
- Fulfill Service contracts with planned maintenances
- Installation of Stryker systems on customer site (e.g. Integrated OR)
- Software & Hardware Upgrades
- Delivery of technical Training to internal & external
Reporting 25%
- Efficient and thorough documentation of service activities for internal and external reference
- Scheduling of Customer visits in cooperation with Customer service
- Ensure tracebility of all field based Stryker products through reporting tools
- Attend team meetings, deliver presentations to encourage team development
Sales Support 10%
- Give technical support to Product Managers and sales staff
- Give technical support to Customers and Sales Department
- Give IT support on certain instruments
- Escalate opportunities and issues appropriate
Head office support 5%
- Ensure excellent follow-up on all customer initiated issues
- Ensure service provided is invoiced if not under warranty
Working conditions
- work will take place in a varied range of scenarios including the workshop, hospitals, and theatres
- Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
- Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Job Dimensions
- Responding to Service Complaints as defined
- Turn around time for repairs
- Profitability of the field service business
- Individual objectives as defined annual
What you need
- Degree in engineering medical electronics and camera technology or equivalent, at least one of the following:
- Electrical / Electronic / Telecommunications / Mechanical / Software
- Medical Physics
- Technology Subjects
- Fluency in both spoken and written (technical and medical) English
- Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
- Good skills in local language
Experience
- Minimum 3 years experience in medical electronics, combined with good mechanical skills
- Minimum 2 years experience in the hospital environment and health care work
- IT experience on administrative and technical level
Competencies (skills, knowledge, requirements)
- Service minded
- Quality confident
- Persistent
- Good perception
- Polite
- Accurate
- Positive
- Loyal
Travel Percentage: Up to 75%
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Field Service Engineer (South West England) employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (South West England)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your skills as a Field Service Engineer. This will help you showcase your critical thinking and problem-solving abilities during the chat.
✨Tip Number 3
Practice your technical explanations! Be ready to discuss your experience with medical electronics and how you've tackled challenges in the past. Clear communication is key, especially when dealing with cross-functional teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Engineer (South West England)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in medical electronics and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your collaborative spirit and dedication to continuous improvement.
Showcase Your Technical Skills: Since this role involves technical assistance and documentation, be sure to showcase your IT knowledge and any relevant software experience. We love candidates who can demonstrate their technical prowess clearly and confidently.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly. Let’s get started on this journey together!
How to prepare for a job interview at Stryker Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical electronics and mechanical systems. Be ready to discuss specific experiences where you've repaired or maintained similar equipment, as this will show your expertise and confidence in the field.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and solved issues in past roles. Think about times when you simplified processes or improved efficiency. This aligns perfectly with what the company is looking for in a detail-oriented process improver.
✨Be a Team Player
Since collaboration is key, think of instances where you've worked effectively with cross-functional teams. Highlight your ability to communicate technical information clearly to non-technical staff, as this will demonstrate your collaborative spirit.
✨Demonstrate Your Service Mindset
Prepare to discuss how you handle customer interactions, especially in high-pressure situations. Share stories that illustrate your service-minded approach and how you ensure customer satisfaction, which is crucial for a Field Service Engineer.
