Field Service Engineer based in Glasgow
Great opportunity to join our dedicated team of Field Service Engineers. Company van for business use is provided.
If you\'re an experienced medical devices engineer looking for new challenges in 2025, who enjoys working independently, can organise your day efficiently and enjoys interacting with customers, this could be the role for you!
What you will do
The Field Service Engineer is primarily responsible for maintaining professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.
- Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment
- Responsible for troubleshooting and maintaining the overall status of Stryker equipment
- Show evidence of improving systems/processes within the Managed Service Account to improve the service offered
- Provide education for clinical staff on the use and operation of Stryker equipment.
- Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.
Duties / responsibilities:
- Provide technical support for all Stryker equipment
- Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.
- Follow up on any process/system improvements with thorough analysis and ability to evaluate success
- Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises
- Provide a strong communication link between the customer and all Sales Managers across the franchises
- Work closely with the Technical Services team to organise repairs/ loaners and where necessary carry out upgrades on equipment within the account
- Work with MESU within account to ensure that all equipment is tested to required standards and all procedures regarding Stryker equipment are followed
- Be able to train new members of Managed Services on the role
- Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems
- Maintain and update the Managed Service handbook
- Produce a monthly service report and record KPI data
- General administration such as keeping track of items sent back for repair, organising couriers etc.
Qualifications/education required:
Experience desirable:
- Have 1-2 years’ experience in a medical environment or experience with medical equipment
Specialist training required:
- Product training
- Theatre Skills
Any other particular aptitude / skill required:
- Excellent communication skills
- Customer focused and service oriented
- Analytical and exhibits original thinking
- Innovative and drive for continuous improvement
- Highly disciplined individual
- Organised
- Articulate and literate
- Team player
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Onsite) - Glasgow
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Stryker Group as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Stryker Group and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Stryker Group’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Stryker Group, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Stryker Group, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Stryker Group.
How to prepare for a job interview at Stryker Group
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Stryker Group offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Stryker Group but also helps you get a feel for whether you’d thrive in that environment.
