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- Tasks: Support surgeons with innovative medical devices and ensure successful surgical outcomes.
- Company: Join Stryker, a leading medical device organisation making a difference in healthcare.
- Benefits: Enjoy bonuses, healthcare, wellness programs, and a mobile phone, iPad, and company car.
- Why this job: Gain hands-on training and develop skills in a dynamic, impactful role.
- Qualifications: Experience in a clinical role, tech-savvy, and excellent communication skills.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
The predicted salary is between 35000 - 45000 £ per year.
Why join Stryker? Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.
In this role you will develop the skills and certifications necessary to optimally perform in this technical and clinical role. Gain hands‑on training and experience on the use of Stryker’s products, specific to Upper Extremities portfolio including: Blueprint planning software, Tornier shoulder solutions (e.g. Perform Humeral, Perform Reverse and Flex), and Latitude EV elbow, to ensure successful surgical outcomes. Provide clinical product support to all end users and on‑site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training, ongoing in‑services, and customer education to assigned accounts.
Responsibilities- Clinical and Technical Expertise
- Complete 101 and 201 training and develop an understanding of all basic procedures.
- Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.
- Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
- Learn proprietary software to prepare pre‑operative CT scans and assist surgeons in pre‑operative implant planning, implant sizing and positioning.
- Observe and apply practices used to train and guide surgeons and hospital staff.
- Account and Territory Management
- Assist in day‑to‑day coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
- Develop knowledge of hospital and account preferences to meet or exceed customer expectations.
- Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
- Complete all necessary account administration duties (e.g. Consignment audit, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure).
- Provide prompt and accurate complaint reports per quality and compliance system requirements.
- Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
- Build collaborative relationships with internal sales team members to achieve business objectives.
What you need?
- Experience of working in a clinical role
- Preferably experience of working within a theatre environment
- Tech savvy and minded
- A driven attitude, people focus and plenty of charisma
- Computer skills, MS Office
- Confident presentation skills
- Excellent anatomy and physiology knowledge
- Demonstrated high achiever who loves to learn and take on challenges
- A background that demonstrates an ability to engage with others, influence, motivate and work hard
- Valid UK Drivers license
What do we offer in return?
- Ability to discover your strengths, follow your passion and own your own career
- In‑house product training program
- Field sales training
- Quality products that improve the lives of customers and patients
- A winning team driven to achieve our mission and deliver remarkable results
- Coworkers committed to achieving more and winning the right way
Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gyms and restaurants; discount purchase programs; and service and performance awards – not to mention various social and recreational activities. In line with the requirements of the role, you will also receive a mobile phone, iPad, laptop, and company car or car allowance.
Product Support Specialist, Upper Extremities - South West in Exeter employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist, Upper Extremities - South West in Exeter
✨Tip Number 1
Get to know the company inside out! Research Stryker's products, especially in the Upper Extremities portfolio. This will not only help you during interviews but also show your genuine interest in making a difference in healthcare.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and even lead to referrals.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to clinical roles and technical expertise. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Stryker team.
We think you need these skills to ace Product Support Specialist, Upper Extremities - South West in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Product Support Specialist role. Highlight any clinical experience, especially in a theatre environment, and don’t forget to mention your tech-savvy side!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about advancing healthcare and how your background makes you a perfect fit for Stryker. Be genuine and let your personality come through.
Showcase Your People Skills: Since this role involves building relationships with surgeons and hospital staff, make sure to highlight your ability to engage and motivate others. Share examples of how you've successfully collaborated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stryker Group
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Stryker’s Upper Extremities portfolio. Familiarise yourself with the Blueprint planning software and the specific products like the Tornier shoulder solutions and Latitude EV elbow. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Demonstrate Your Clinical Experience
Since this role requires clinical expertise, be prepared to discuss your previous experiences in a theatre environment. Share specific examples of how you've supported surgical procedures or trained others. This will highlight your ability to engage with surgeons and hospital staff effectively.
✨Show Off Your Tech Savvy Skills
As a Product Support Specialist, being tech-savvy is crucial. Brush up on your computer skills, especially with MS Office and any relevant software. During the interview, mention any experience you have with similar technologies or how quickly you can learn new systems, as this will reassure them of your adaptability.
✨Build Rapport and Be Personable
This role is all about building relationships, so don’t forget to showcase your charisma! Practice engaging with your interviewers as if they were potential clients. Ask questions about their experiences at Stryker and share your enthusiasm for making a difference in patients' lives. A positive attitude can go a long way!