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- Tasks: Support Stryker products in joint replacement and robotic surgery, ensuring top-notch service.
- Company: Join Stryker, a leader in medical technology with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Why this job: Be part of a team that enhances surgical procedures and improves patient outcomes.
- Qualifications: 2 years of theatre or medical experience preferred; strong communication skills essential.
- Other info: Dynamic role with opportunities for growth in the healthcare sector.
The predicted salary is between 36000 - 60000 £ per year.
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day-to-day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Education: Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
Experience: Minimum 2 years' theatre or medical experience. Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important. Computer skills – MS Office, Excel etc. Presentation skills with modern presentation media. Workshop/product demonstration skills including anatomy and physiology knowledge base.
Competencies: High level communicator. Ability to work in a collaborative manner with colleagues and customers. Professional, disciplined, focused, and organised. Strong sense of responsibility. Ability to self-motivate, work under pressure and deal with challenge. Winning personality and extensive people skills. Actively seeks continuous self-improvement. Flexible to change.
Location: This role will predominantly be based in Edinburgh.
Product Support Specialist Manual and Robotic in Edinburgh employer: Stryker Group
Contact Detail:
Stryker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist Manual and Robotic in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical field, especially those who work with Stryker products. Attend industry events or webinars to meet potential colleagues and learn more about the company culture.
✨Tip Number 2
Prepare for interviews by brushing up on your product knowledge. Familiarise yourself with Stryker's offerings, especially the MAKO robotic procedures. This will show your passion and commitment to providing top-notch support.
✨Tip Number 3
Practice your presentation skills! You might need to demonstrate products or conduct training sessions, so being comfortable speaking in front of others is key. Grab a friend and do some mock presentations to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stryker team and ready to make an impact in the clinical environment.
We think you need these skills to ace Product Support Specialist Manual and Robotic in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight any relevant theatre or medical experience, and don’t forget to showcase your skills in training and customer support. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting Stryker products and how your experience aligns with our mission. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: As a Product Support Specialist, communication is key. In your application, demonstrate your ability to convey complex information clearly. Whether it's through your CV, cover letter, or any additional documents, let us see your strong communication skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Stryker Group
✨Know Your Products Inside Out
Make sure you have a solid understanding of Stryker's products, especially those related to joint replacement and robotic surgery. Familiarise yourself with the features, benefits, and clinical applications of these products so you can confidently discuss them during the interview.
✨Showcase Your Theatre Experience
Highlight any relevant theatre or medical experience you have. Be prepared to share specific examples of how you've supported clinical staff or managed inventory in a surgical environment. This will demonstrate your practical knowledge and ability to thrive in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations in the theatre. Think of scenarios where you had to train staff, manage stock, or support a procedure, and be ready to explain how you approached these challenges.
✨Emphasise Your Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with both clinical staff and sales teams. Prepare to discuss how you've successfully collaborated with others in the past and how you plan to maintain strong relationships with customers and colleagues at Stryker.
